Inspire Movement, Self-expression, and Human Connection

Company Vision

BE LOVED AS

A REGULAR DESTINATION FOR FREESTYLE FUN, PROGRESSION & DEVELOPMENT

BOUNCE is a fast-paced and energetic environment full of smart people who make things happen. The company vision ensures an ongoing commitment to creating:

• A loved and respected international brand
• An awesome culture with exceptional people at every level
• A fresh and evolving multi-sensory experience
• Pumping venues across the world
• A safety record we’re proud of.

Company Mission

Bring the Love – Inspire Progression – Grow the Tribe

Key Accountabilities

Safety, Repairs & Maintenance

Be accountable for safety, legal and security issues at venue level

Communicate and implement safety updates and changes to all venue team members

Be leaders in safety by ensuring a safe environment for all customers, team members and contractors with a prevention focus by implementing and following the “Safety and Injury Management” system and high level of standards in conjunction with the market operating in

Proactively manage incident and hazard reports and provide regular updates to the central team

Ensure all team members hold relevant and current training and qualifications (e.g., First Aid) and that this is documented in their files

Manage preventative maintenance of all facilities and equipment in non-trampoline areas

Follow up on all injuries with appropriate documentation

Complete risk assessment

Ensure equipment and maintenance log is regularly updated and reviewed

Leadership

Oversee venue checklist completion and quality assurance

Coach, develop and lead direct reporting managers to enable proficient operation of their areas to achieve consistent delivery of an awesome customer experience

Attend and facilitate weekly management meetings and monthly venue meetings

Communicate the company strategy and all relevant news and updates, to all team members ensuring they know what role they play in making BOUNCE thrive

Update venue management team on business performance, new initiatives, and other relevant issues to ensure engagement and purpose

Be an inspirational leader who drives an exceptional working culture by managing and motivating your management team and team members to increase sales and continuously evolve the BOUNCE team vibe

Sales & Customer Engagement

Set and communicate short-, medium- and long-term goals, outcomes, and action plans to the team

Maximise occupancy rate via sales, events, and marketing initiatives

Analyse business KPI’s such as sales, occupancy rate, average spend and implement action plans to improve

Capture all local sales activity and customer contact information in CRM software (Hubspot) as required

Achieve sales activity KPI targets through a primary focus on converting “warm leads” and driving repeat business with existing customers

Drive accurate use of IT systems and data input to ensure correct reporting and analysis

Work with the central marketing team to ensure effective activation and execution of marketing campaigns in venue

Promote the venue locally by building relationships with schools, sporting communities, local organizations, and the community in general

Ensure all venue signage and collateral remain fresh and up-to-date

Profit

Manage expenses and keep all controllable/variable P&L expense line items within budget

Check monthly venue reports & P&Ls for accuracy and rectify discrepancies

Analyse business KPIs such as sales, labour, cost of goods sold and implement action plans to improve

HR Management

Recruit new team members who embody the BOUNCE brand and values

Ensure all labour laws, policies and procedures are adhered to

Seek advice and guidance from the People and Culture Business Partner when required

Promote a feedback culture by meeting with direct reports regularly for 1:1 catch-ups, feedback sessions, quarterly performance appraisals and development plans

Develop an internal succession plan and help identify team members for advancement

Complete and/or oversee rosters weekly to ensure appropriate staffing levels

Invest in training and development to ensure team members can achieve current role requirements and plan for future career development

Recognise and engage the team, therefore minimising turnover

Lead induction for all new recruits by discussing benefits, rostering, behaviour, and other expectations

Stock Management & Merchandise

Manage systems for stock control, rotation, and food storage

Manage, train and coach Team Leaders on stock management processes (including ordering) to ensure deliveries, invoices and approvals are accurately recorded and to a high standard

Ensure food standards comply with the Food Safety Plan

Presentation & Cleanliness

Ensure excellent presentation of food, beverage, and merchandise

Ensure Reception, Cafe and Party Areas are clean and well always presented

Ensure trampoline/activity areas are clean, well presented and represent the brand

Values & Behaviours

Lead by example by living BOUNCE Values on a day-to-day basis and encourage and help all team members to do the same

Positively influence and maintain the BOUNCE culture through direct and indirect action as needed

Take every opportunity to promote the BOUNCE Vision, Values and Culture both internally and externally