About the role

As the Senior Manager of Cabin Services Training, you will manage, develop and facilitate comprehensive Cabin Crew training strategies to support corporate goals and manage resources in terms of time, product and people in order to deliver world-class training programs for a multicultural workforce.

You will lead the Cabin Services Training team to ensure operational efficiency and continuous improvement in training materials, documentation and equipment while aligning all learning and development initiatives with national and international regulations and standards, as well as best training practices. You will analyze the overall learning and development strategy in order to translate this into an effective human resource development plan. You will liaise with all relevant departments to ensure that appropriate training needs/requirements are highlighted, relevant documentation, policies and procedures are implemented and lead the development of appropriate learning solutions including alternatives to traditional classroom training.

You will prepare budgets and business cases, monitor annual costs associated with the training unit and propose cost-effective methods and solutions.

About You

To be successful in this role,

You will need a university degree in Human Resources, Organizational Development, Adult Education or a related field and 10 years of job-related experience or a High School / Vocational / relevant Diploma certificate and 12 years of job-related experience

You will preferably have 5 – 7 years of senior management experience leading a large multi-cultural training / Human Resource Development department in an airline or service-related industry.

You will have an awareness of Professional programs in Strategic Sales, Airline Marketing, Revenue Management, Reservations Systems and In-flight service.

You will have a broad knowledge of adult learning principles, curriculum design best practices and learning methodologies.

You will possess excellent leadership skills with the ability to motivate a team towards outstanding results, and the ability to work effectively with diverse clients at all levels in a large, complex organization.

Strong business acumen with the ability to translate requirements into practical, scalable solutions is required.