Customer Success Specialist – Imdad

Company: Full Time Jobs in Qatar
  • Location: Doha, Qatar View on Map
  • Date Posted: November 8, 2023
  • Salary: Negotiable

About the job

Duties & Responsiblities

  • Preparing customer visits by collecting data from all the concerned departments and sharing it with supervisor/manager before the visit
  • Visiting customers to collect information about their performance to identify customer’s status
  • Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries to ensure high-level satisfaction and determining future requirements
  • Promoting Imdad consumables, Estore and Imdad patient’s websites according to the KPIs
  • Studying and analyzing customer’s details after updating their contacts and competitor’s data to define the improvement criteria
  • Reporting and reviewing weekly reports in regard to customer visits, customer feedback, Customer information and KPI reports to CSD Supervisor/ CSD Manager


  • Bachelor’s degree in Business administration or any other related field
  • 1-5 years of experience in the Client Support / Customer Service field
  • Driving License + car
  • Proficient in Microsoft Word, Excel, Outlook and PowerPoint
  • Bilingual (Arabic, and English) is a must
  • Strong verbal & written communication skills
  • Effective time management, organization and multi-tasking skills
  • Excellent interpersonal skills
  • Problem-solving skills
  • Team player with the ability to perform well under pressure

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