Duties & Responsiblities

• Preparing customer visits by collecting data from all the concerned departments and sharing it with supervisor/manager before the visit
• Visiting customers to collect information about their performance to identify customer’s status
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries to ensure high-level satisfaction and determining future requirements
• Promoting Imdad consumables, Estore and Imdad patient’s websites according to the KPIs
• Studying and analyzing customer’s details after updating their contacts and competitor’s data to define the improvement criteria
• Reporting and reviewing weekly reports in regard to customer visits, customer feedback, Customer information and KPI reports to CSD Supervisor/ CSD Manager

Qualifications:

• Bachelor’s degree in Business administration or any other related field
• 1-5 years of experience in the Client Support / Customer Service field
• Driving License + car
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint
• Bilingual (Arabic, and English) is a must
• Strong verbal & written communication skills
• Effective time management, organization and multi-tasking skills
• Excellent interpersonal skills
• Problem-solving skills
• Team player with the ability to perform well under pressure