Role Purpose

Responsible for the production and management of Digital content for the museum’s digital content systems, learning platforms, digital signage and gallery displays. As a vital team member, this position works with MIA’s Head of Digital Assets and collaborates with a variety of other departments within the museum. Focusing on the quality and accessibility of MIA’s digital assets, the Digital Content Specialist will also facilitate the creation compelling public-facing content, and provide digital services within MIA.

Key Accountabilities

Digital Asset Database Management

• Working with a Digital Assets Management System (DAMS)
• Upload, edit, update, and manage Digital Assets used throughout the museum’s permanent and special exhibition galleries.
• Assist to develop & build the MIA Digital Asset Management system and archive
• Keeping digital archives up to date and catalogued

Digital Asset Management for the museum collection online

• Bring collection object images and metadata online
• Managing and editing Digital Asset metadata
• Assist with the development of the online collection

Web page Digital Asset Management

• Keep the MIA webpage up to date with accurate information
• Assist updating the museums online news, events, and activity calendars
• Digital Signage
• Management of gallery and exhibition digital assets
• Keep the MIA digital signage up to date with accurate information
• Creating and editing digital signage templates & graphics

Digital Asset support for social media & marketing.

• Collaborate with social media, marketing, and PR teams to help promote Exhibitions, events, and the museum in general digitally.
• Manage & update digital content for MIA’s presence on select a limited number of social media platforms
• Assist with local and international requests
• Assist the museum to receive and respond to requests through its web page & other channels
• Assists the digital assets department to receive, process, and deliver image requests

As part of a team, collaborate with a variety of museum departments and stakeholders

• Primarily working within the MIA Digital Assets department
• MIA Deputy Directors, Curators, Exhibitions, Education & Learning and Outreach
• Social Media teams, Marketing teams, IT & Digital experience teams

Administrative duties

• Contribute to the MIA Digital Strategy
• Contributing to in house media production projects
• Proactive, comfortable to work with minimal supervision
• Help maintain the museum’s branding and the institutional voice
• Produce work to museum digital heritage quality standards
• Web research and analytics interpretation
• Keeping track of activities and writing of reports
• Make technical and workflow recommendation and assist with implementation
• Performs other duties and responsibilities as assigned by the line manager

Maintain and promote accessibility design

• Working with content in English and Arabic
• WCAG Standards

User Interface design recommendations

Qualifications/Requirements:

Key requirements

• Interested or have background in history & museums
• Understand and can support the diverse needs of a cultural institution
• Excellent communication skills, ability to write, edit and proofread
• English fluency required, Arabic fluency is an advantage
• Knowledge and experience with Islamic art an advantage
• Experience with Digital Asset and Content Management systems
• Experience with web development and digital signage
• Experience with museum collection management systems an advantage
• Photography & videography and editing skills are highly desirable
• Able to spot and act to correct typographic errors
• Creative visual problem solving & critical thinking
• Respect for details and values consistency
• Archiving and cataloguing digital assets.

Technical requirements

• Delivery of content for the various MIA digital delivery platform technologies
• Editing, and updating text and paragraphs
• Working daily with digital Image editing software such as Adobe Creative Suite (Photoshop, lightroom) and other
• Digital editing and converting images and films to various formats
• Assist with adding English/Arabic subtitles to images and films
• Demonstrated graphic design skills will be helpful
• Frequently working with and updating metadata in XML, CSV and other formats
• Experience with HTML will be an advantage
• Daily use of Microsoft office (particularly Word & Excel)
• Learning and adapting to new technology

Education, Experience, and certification requirements

• Bachelor’s Degree in arts, communications, journalism, or related field.
• Technical certificate in digital assets or collection database management.
• A minimum of 9 years relevant experience.