An Assistant Training Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.

What will I be doing?

As an Assistant Training Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton’s comprehensive training framework. Specifically, a Training Manager will perform the following tasks to the highest standards:

• Support departments in developing cutting-edge functional excellence and in developing leadership capabilities
• Act as a change catalyst in the cultural and organizational transformation of the Hotel
• Provide key input of Training aspects for all activities and plans of the Hotel
• Support individual and team development, career development, and training and experience-based learning
• Induct, coach, and mentor new Team Members
• Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
• Partner with the department to deliver training programs and other organizational and leadership development interventions
• Monitor and conduct learning and development reviews with each department
• Prepare annual training plans and training calendars for the hotel
• Support HR in Team Member initiatives, culture, social and recognition activities
• Carry out Sales and Service related training and interventions
• Manage the Quality assurance documentation, audit and related processes
• Take complete charge of and manage online learning platforms

What are we looking for?

An Assistant Training Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A minimum of 3 years experience in the same position in the Training field in a large operation of 350+ team members is imperative
• Total experience in the Training field of 6 years in quality hotels or service environments is a must to be considered
• Ability to demonstrate having worked with various training KPIs and capable of displaying achievements that show the value and ROI of training activities/interventions
• Has developed training programs/training materials and led various group training exercises
• Operational hotel-related work experience/hospitality education
• Thorough knowledge and practical application experience of modern learning and development tools and techniques
• Excellent communication and presentation skills
• Excellent people management skills
• Demonstrated ability to develop interpersonal relationships
• Positive attitude
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint, online training-related platforms
• Exceptional presentation and grooming

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources.