Senior Associate, Internal Communications (Opportunity for Qatari National Only)

Company: Full Time Qatar National Bank (QNB)
  • Location: Doha, Qatar View on Map
  • Date Posted: October 13, 2023
  • Salary: Negotiable

About the job

Role Summary

The incumbent is primarily responsible for executing the branding/ rebranding plan in the branch and ensuring that all variables, measurements and data are taken into consideration when implementing/ installing branding items.

Role Description

Implements KPI’s and best practices for Brand & Corporate Identity.

Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

Act within the limits of the powers delegated to the incumbent.

Consider how internal and external longer-term issues affect area plans.

Support strategic planning activities and communicate plans to the internal and external customers.

Anticipate business units’ need and ensure comments and approvals are delivered on time.

Encourage and guide people in exceeding set standards on service delivery.

Clearly articulate the vision behind branding and re-branding merchandise into practical processes and initiatives.

Deploy and manage customer focused initiatives in order to bring positive cultural change.

Assist customers in all their queries on Bank’s product and seek solution to their requests.

Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Act as a custodian of the branding guidelines and ensure all branding items are being delivered with respect to these guidelines.

Check the placement of the logo, the reality of the image and the location of the website,

Ensure the use of the correct font size and colours.

Ensure full step alignment and existence of selected symbols.

Manage any branding request internally or externally.

Communicate any need for exceptions in the guidelines to the SEVP in a detailed manner and seek approval if possible.

Evaluate work accuracy on the basis of abiding by the guidelines.

Develop Brand promotional items.

Manage and monitor stands for conferences and events especially for special customers such as QNB first.

Deal with the agency on a daily basis and act as the focal point between internal customers/ business units (internal requests) and agencies.

Follow up with the advertisement team to check if the ad is as per the guidelines and customize as needed.

Follow up with local & international market based on material sent by other business units.

Deal with business units as customers.

Ask for justification reports based on country changes & requests to be able to customize per country.

Ensure compliance by guidelines

Brand promotional items & decide where the branding should be.

Follow up with agency to amend & edit design on PDF

Receive all sorts of requests from business units.

Perform a sanity check after the agency at the delivery stage.

Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.

Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

Maintain appropriate knowledge to ensure full qualification to undertake the role.

Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

Attend mandatory (internal and external) seminars as instructed by the Bank.

Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

Maintain high professional standards to uphold QNB’s reputation and to strengthen its market leadership position.


University graduate with a degree in Business advertising, marketing, or related discipline.

Minimum of 2 years’ experience in advertising or logistics preferably with a local/ Gulf bank entailing responsibilities of event management.

Note: you will be required to attach the following:

Resume / CV
Copy of Passport or QID
Copy of Education Certificate