Job Purpose:

The Store Manager is accountable for the management of store operations, sales performance, focusing on growth and profitability, customer service, customer satisfaction, merchandising standards, training and development of the entire staff and adhering to the brand guidelines and standards while performing all the duties

Key Accountabilities:

• Networks, support recruiting, hiring, developing and retaining high-quality management and associates to fill store profile and succession planning
• Leads by example, trains, develops and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
• Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets
• Ensures an excellent level of customer service is a priority at all times by executing and achieving the
• Customer Experience consistently through regular assessment, coaching and follow-up with team
• Maintains visibility and leads by example on the selling floor to answer customer questions and supports all selling functions
• Implements all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom
• Meets or exceeds profitability expectations for the store in sales, payroll, shrinkage and conversion
• Creates and executes strategies to maximize store sales and control expenses
• Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc)
• Executes and complies with all company policies and store procedures

Qualifications, Experience and Skills:

High school education or equivalent preferred

Minimum Experience:

Minimum three years of Store Manager experience managing a Fashion brand store with a size of 1000sq.m or more and with a proven track record for driving sales and profit, excellent customer service, best-in-class merchandising standards and training and developing a team of individuals

Job-Specific Skills:

• Good command of business English (written and verbal)
• Good computer skills (Outlook, Excel) and detailed report analysis skills
• Good with numbers
• Some heavy lifting
• Scheduled shifts may require standing for a minimum of eight hours

Behavioral Competencies:

• Uses sound judgment when making decisions
• Ability to handle multiple tasks simultaneously
• Acts with integrity and respect
• Adapts to changes required by the business
• Ability to manage promptly and independently unexpected events and issues