You will be working as Service Engineer, will be the part of Process Automation Business Area for Measurement & Analytics division based in Doha, Qatar. In this role you will be responsible to ensure complete customer satisfaction resulting in service business growth, undertake full responsibility of service requirements at client sites for commissioning, AMC, emergency maintenance, telephonic support and arrange for expert service team as and when required. Familiarize with full-service portfolio, maintain cordial relationship with customers and be an enabler to generate sales enquiries, be ready to travel within the region and globally if required for service needs, undertake training assignments for customer and channel partners as needed.

This position reports to

Local Division Manager PAMA- QA

Your responsibilities

• Representing ABB as service engineer for Analytical products. GC, CGA, CWA, CEMS & DAS system, having knowledge of instrumentation products will be added advantage
• Planning and ensuring all service needs of customer in the country are met in timely manner, ensuring customer satisfaction through timely support, leading all activities related to service portfolio like commissioning, emergency and shutdown services, AMC, training, documentation, etc
• Engaging and leading customer FAT, Pre-FAT, SAT and other site activities, coordinating with factory and subcontractors as required for any support, supporting sales team by suggesting various service offerings we can do
• Supporting in offer preparation as required, supporting regional and global LSUs as required for service requirements, providing training to customers and channel partners on need basis, constantly looking out for service opportunities and informing sales
• Communicating and working with multinational teams based globally, thorough knowledge of service requirements for gas analyzers and chromatograph, handling customer site independently for service requirements like commissioning, AMC, shutdown and emergency maintenance, telephonic support and training
• Having thorough knowledge of analyzer shelters and cabinets, possessing adequate knowledge to commission, troubleshoot and service the analyzer systems, excellent process knowledge and site requirements is must
• Thorough planning and scheduling of activities to ensure maximum output within less time, planning for self-training well in advance for various products and solutions offered, seeking factory and SIU support as and when required to complete the activities
• Keeping proper records for the activities done and ensuring service billing on regular basis, pushing for ABB service portfolio and supporting sales in getting service orders, working knowledge of various analyzer software and full knowledge of various regulations to ensure adherence
• Engaging with factory / SIU from engineering stage and be present for Pre-FAT, FAT, SAT, and other activities, service knowledge of third part analyzers for basic troubleshooting and undertaking training for customers and partners as required

Your background

• Bachelor’s degree in Instrumentation Engineering
• Minimum 5+ years of experience and understanding of analytical service and product portfolio
• Good verbal and written English communication skills
• Ability to work with multinational and multi-cultural team based globally
• Fluency in English language is mandatory