Front Office Supervisor

Company: Full Time IHG Hotels & Resorts
  • Location: Doha, Qatar View on Map
  • Date Posted: September 19, 2023
  • Salary: Negotiable

About the job

  • Oversee all guest related service processes from pre-arrival to welcome, during stay up to departure from the property; to ensure the highest possible standards of satisfaction are attained.
  • Respond to any guest complaints and other related issues promptly with empathy and professionalism.
  • Protect the welfare and interests of guests and ensure the safekeeping of the property.
  • Complete inspection of entire property as per daily checklist.
  • Check statistical data on days proceedings as regards room revenue and occupancy
  • Assist all departments when needed for the successful operation of the hotel.
  • Ensure professional and effective lines of communication are maintained between the Front Office and all other operating departments, with particular emphasis on Housekeeping, Maintenance, Security and outlets.
  • Ensure the Duty Log is accurately updated with an emphasis on concise reporting.
  • Accomplish competitive survey.
  • Ensure voco® Doha West Bay Suites an IHG policies and procedures are adhered to at all times.
  • Maintain professional business confidentiality and discretion in all dealings.
  • Personally attend to VIP guests and guests with special needs to ensure the highest levels of customer satisfaction are attained at all times.
  • Ensure special amenities and services are delivered on time and are personally followed up with the guests concerned.
  • Communicate daily activities, objectives and required information to all direct reports.
  • Respond to any fire alarms, potential emergencies and requests for medical assistance by guests and/or staff.
  • Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
  • Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
  • Audit, balance and report on the food and beverage outlet cash and credit operations including but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
  • Run reports for F&B outlet and balance daily receipts against those reports.
  • Run night audit reports/journals from the front office system and point of sale after ensuring all revenues are correctly balanced and accounted for.
  • Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
  • Perform other related duties as required and assigned by management.

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