-Serve as the lead point of contact for all customer account management matters
-Build and maintain strong, long-lasting client relationships
-Negotiate contracts and close agreements to maximize profits
-Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
-Ensure the timely and successful delivery of our solutions according to customer needs and objectives
-Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
-Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
-Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
-Prepare reports on account status
-Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed