About the job
We are seeking an Operations Coordinator to play a crucial role in the daily operations of our company, which provides nurses, speech therapists, doctors, and caregivers to homes, clinics, nurseries, and schools. The Operations Coordinator will be responsible for ensuring the smooth functioning of various operational aspects, including customer service, invoicing, scheduling, and more.
1. Customer Service:
- Provide excellent customer service by responding promptly to emails and phone calls.
- Address client inquiries and concerns in a professional and friendly manner.
- Proactively communicate with clients to ensure their needs are met.
2. Invoicing and Payments:
- Raise and maintain records of invoices and payments using MS Office applications.
- Share invoices with clients and follow up on payment status.
- Collaborate with the finance team to ensure accurate and timely billing.
- Efficiently organize and manage schedules for our staff, adapting to last-minute changes when necessary.
- Ensure appointments are scheduled effectively to maximize productivity.
4. Documentation and Reporting:
- Establish and maintain a structured system for reports and documentation related to company operations.
- Generate reports as needed to provide insights into operational efficiency.
- Exhibit strong communication skills, both written and verbal, while interacting with clients, staff, and team members.
- Respond to WhatsApp messages and email inquiries promptly and professionally.
6. Problem-Solving and Flexibility:
- Adapt to unforeseen challenges and think creatively to find solutions, particularly in managing last-minute changes.
- Demonstrate flexibility and a willingness to assist in various operational tasks when required.
- Bachelor’s degree in a related field.
- Proficiency in using MS Office applications.
- Excellent English language skills.
- Proactive, detail-oriented, and capable of multitasking.
- Strong organizational and time-management abilities.
- Ability to work independently and as part of a team.
Good to know:
Training and Development:
While some training will be provided, the ideal candidate should be proactive and bring valuable skills and knowledge to the role. This position offers an opportunity to shape and establish the structure of operational processes and reports within our growing company.
We value professionalism, integrity, and a commitment to delivering high-quality services. The Operations Coordinator should embody and promote these values while interacting with clients and colleagues.
If you believe you have the qualifications and skills to excel in this role and contribute to the success of our company, we encourage you to apply.