Purpose:

This role is responsible for product development and management for all Data Center product & services portfolio to capture the right market share and ensuring superior user experience through the right solutions offered to business customers.

ROLE ACCOUNTABILITIES:

• Launches and rolls out for the data center portfolio and drives through their implementation, monitoring and management.
• Supervises the development of data center roadmap and define a unique value proposition.
• Develops and enacts product roadmap tailored in line with ICT product development strategy.
• Works with the Business Pricing to develop pricing models, which will be in-line with revenue targets and regulatory requirements.
• Interacts with Network, IT & QDC teams to ensure that product specifications and features could be provisioned by internal systems & platforms.
• Liaises closely with Network, IT & QDC teams on the articulation of product specifications, features and term-sheet.
• Supervises solutions lifecycle and maximize EBIT by enhancing portfolio through value propositioning, bundling, etc.
• Oversees data center solutions development and improvements and drive consumer’s service innovation and next-generation product ideation.
• Coordinates with Customer Lifecycle Management on up-selling, cross-selling and retention activities related to Data Center offerings.
• Coordinates with respective Sales and Market teams and business operational excellence team to align on updates and provide them with training if necessary.
• Keeps up-to-date knowledge of data center solutions and supports the team in acting as a managed ICT center of excellence for the Group and participates and supports the deployment of relevant offerings across OpCos.
• Ensures the delivery of profitable products & services into the market that meet customer expectations by leveraging market research to get customer perception and needs.
• Undertakes proactive and reactive product health checks and takes any necessary remedial actions. • Puts in place Product monitoring methodologies to ensure that any product launch meets the stated proposition and owns any actions /adjustments required.
• Conducts regular market research to maintain high technological and market value levels.
• Develops User Acceptance Testing frameworks and ensure that all new service offerings are tested successfully before market readiness.

Minimum Experience, Essential Knowledge & Skills:

• 10 years’ experience in a similar role.
• Experience in defining and developing requirements for products and services within a technology company – preferably telecommunications-related.
• Experience working in a Cloud Practice is key, ideally in a Product role (including
• advisory services).
• Excellent knowledge of Hyperscalers Products & services portfolio and Partnership Programs (Microsoft MCPP, Google Partners Advantage…)
• Good knowledge of Cloud Discovery, Assessment, Migration and Cost Optimization tools.

Minimum Entry Qualifications:

Bachelor’s Degree in Business Administration or Marketing or Similar