Reporting To the Director of Front Office and Assistant Front Office Manager(s), Responsibilities and Essential Job Functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service.
• Greet, check-in and settle guest accounts while ensuring all service standards are followed.
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.
• Handle guest requests, questions and concerns effectively and promptly.
• Promote a professional team environment.
• Follow department policies, procedures and service standards.
• Performs any and all other tasks assigned by management.
• Upholds the highest standard of internal and external customer service at all times.

Qualifications:

• Proficient in the English Language (verbal & written), second language is an asset.
• Previous experience and knowledge of Property Manager is an asset.
• Required knowledge of Windows’ Office Suite.
• Must be able to handle multiple tasks in a dynamic, fast-paced environment.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem-solving abilities.
• Able to stand for long periods, at least 8 hours per shift.
• Must be able to lift up to 50 pounds.