Front Desk Agent

Company: Full Time Accor Group
  • Location: Doha, Qatar View on Map
  • Date Posted: September 10, 2023
  • Salary: Negotiable

About the job

Reporting To the Director of Front Office and Assistant Front Office Manager(s), Responsibilities and Essential Job Functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service.
  • Greet, check-in and settle guest accounts while ensuring all service standards are followed.
  • Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.
  • Handle guest requests, questions and concerns effectively and promptly.
  • Promote a professional team environment.
  • Follow department policies, procedures and service standards.
  • Performs any and all other tasks assigned by management.
  • Upholds the highest standard of internal and external customer service at all times.


  • Proficient in the English Language (verbal & written), second language is an asset.
  • Previous experience and knowledge of Property Manager is an asset.
  • Required knowledge of Windows’ Office Suite.
  • Must be able to handle multiple tasks in a dynamic, fast-paced environment.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Strong interpersonal and problem-solving abilities.
  • Able to stand for long periods, at least 8 hours per shift.
  • Must be able to lift up to 50 pounds.

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