The L&D coordinator is responsible for organizing, delivering, and evaluating training programs to deliver an excellent staff experience while supporting management on proper policies and procedures. Develops, coordinates, implements and conducts all corporate and other hotel-appropriate training programs to promote a well-trained staff resulting in positive guest relations and increased customer satisfaction scores. Working with the hotel’s department heads and departmental trainers and ensuring that company standards are met and measured. Constant reinforcement of service and skill training

What will I be doing?

As L&D coordinator you are responsible for organising, delivering, and evaluating training programs to deliver an excellent staff experience. also be required to support and advise management on proper policies and procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Support and advise Managers on proper policies and procedures
• Support the hotel with departmental training requirements
• Organise, deliver, and evaluate training programmes as required
• Manage succession planning with senior managers during the bi-annual appraisal process
• Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
• Ensure absence monitoring is in line with company guidelines
• Maintain online personnel system, payroll system, and monthly reporting
• Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
• Ensure completion of training for hotel security, fire regulations and other health and safety legislation
• Assist in the organisation of Team Member social events
• Work with local organisations and schools to promote the hospitality industry
• Promote and endorse staff benefits
• Assist and resolve team member and management queries
• Review hotel training and update as necessary. Analyze current training needs for the hotel departments and individuals and make recommendations as needed
• Track, input, maintain and audit all individual employee training records of in house programs including department orientation records for new hires on a computer system
• Develop annual training calendar.

What are we looking for?

L&D coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in HR Officer or equivalent role
• Positive attitude
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• CIPD qualified or working towards qualification or equivalent
• Knowledge of hospitality
• Good knowledge of employment law and employee relations
• IT proficiency