Role Purpose:

To assist the Store Manager to drive sales by managing the smooth functioning of the store and control the store team to ensure all work / policies & procedures are carried out within the remit of ‘Store daily operations’ (sales, merchandising standards, customer service; store finance; store HR, store logistics; health & safety and security).

Achieve the most profitable operation; establish a high level of customer service, effective management of budgeted resources so as to achieve the agreed commercial and financial store objectives

Key Role Specific Accountabilities:

Customer Service

• Has a REAL customer focus establishes & communicates customer goals and targets while ensuring the highest quality service and results for customers, articulates a strong understanding of customers’ needs and does significantly more than required.
• Acts as a role model for all employees by focusing business strategy on providing exceptional service and improving customer satisfaction. Ensures that all elements of ‘Customer Service’ are at the forefront of the store team and constantly strives to improve.

Store standards & Displays

• Ensure that all implementation at the store level is completed to the agreed high standards, Develops and executes all aspects of ‘retail basics’, including on-shelf availability; clear pricing; and overall store standards.
• Along with the Store VM team, JH will be responsible for ensuring eye-catching; effective displays are maintained within the Store. All new promotional activity requiring changes to display should be carefully planned and coordinated. The JH must always maintain brand integrity through corporate display standards and is responsible for ensuring the display reflects and supports the product suitability for the promotional calendar

Stock Availability

• To ensure the availability of stock in the store through the implementation of agreed delivery plans through liaising with the planning/logistics team in order to meet the demands and requirements. To liaise with the buyers / Operations Manager & SM regarding product variety / quality and provide feedback where necessary. Ensures the proper in-store control of stocks of the business and customers.

Human Resource Management

• Support the store manager in recruitment functions where required. Ensure that all employees are fully trained to a required standard to ensure the best internal and external customer service are achieved.
• Motivates subordinates to the highest level of achievement by sound leadership and example. Responsible for ‘People Development’ and succession planning with the development of SSA’s.
• Improve operational cost-effectiveness by ensuring the best deployment of staff rota & by communicating with subordinates for a clear understanding of accountabilities, objectives/targets and measures

Administration & Control

• Through delegation and supervision, the JH is ultimately responsible for ensuring compliance with the company policies and procedures.
• Ensure the effective implementation of all SOP’s in collaboration with the RO Admin team. Ensure that proper management of all store functions is maintained & implemented.
• Conduct Daily/Weekly/monthly store checks on all store related SOP’s to make sure, teams are following
• Review along with SM and respond to internal/external store Audit reports and implement necessary corrective action required
• Ensure all safety and security standards are met so as to minimize accidents and loss for the company.
• Manages & reviews the store expenses effectively to ensure the cost controls are in place & within the approved budgets (Consumables/stationery/maintenance etc.)

Cooperation and Teamwork

• Works closely with the regional office team to ensure the optimal range presentation / all activities associated with store and customer deliveries / to ensure the auto-replenishment is working, and regularly review for any issues with stocks not getting replenished by the system in order to achieve the target availability of the top lines in stores

Person Specific:

Education: form of tertiary education

Minimum Experience and Knowledge:

5 to 10 years of experience in Retail, of which at least 1 year in a supervisory role