Summary:

Assisting the AVP Quality Assurance in managing the responsibility of being an overall brand custodian by tracking image/ perception in the market, and suggesting plans to amend and enhance any quality assurance-based programs.

Responsibilities:

Assisting in ensuring compliance with all policies/procedures and CI manual which define the scope of the reviews and which are in consonance with applicable guidelines/regulations in this regard.

Maintaining adequate supply levels of display and merchandising material and arranging distribution to branches, ATM locations and other outlets, ensuring consistency with established corporate brand standards is maintained.

Providing recommendations on potential printing companies, suppliers merchandising items and promotional material that meet the quality standards of the Group.

Assisting in drafting annual brand audits domestically & internationally and keeping a record of progress/changes.

Implementing and conducting scheduled branches/office visits to check proper usage of brands and images (i.e., logos, merchandising items, stationeries, collateral, etc.).

Listing audit findings and preparing reports to communicate outcomes of quality assurance visits, assisting in evaluating audit findings and implementing appropriate corrective actions.

Assisting in monitoring risk management activities within the communication department.

Performing any other function as directed by the Head of Quality Service and the GM Communications.

Possessed knowledge of integrated quality assurance techniques and how to select and apply the use of them to meet the organization’s objectives.

Identifying areas for professional development of self and all direct reports, and acting to enhance professional development of self and others.

Maintaining an understanding of all pertinent regulations as well as best practices pertaining to the overall operations of the Group.

Experience:

5 years of experience in merchandising and quality assurance functions in the Banking sector.