Credit Supervisor

Company: Full Time IHG Hotels & Resorts
  • Location: Doha, Qatar View on Map
  • Date Posted: August 29, 2023
  • Salary: Negotiable

About the job

  • Setting and regularly reviewing credit limits for both in-house guests and City Ledger balances.
  • Checking updated remarks given by Front Office staff and following up any discrepancies with Front Office Manager.
  • Following up on the collection of Returned Cheques, Credit Cards Charge Back; Skipper Accounts.
  • Reconciling accounts receivable trial balances with the general ledger accounts each month and to ensure accurate ageing.
  • Ensuring maintain supporting documents of all advance deposits.
  • Handling clients’ queries promptly, professionally and efficiently.
  • Ensuring check room rates charged to travel agents are in accordance with the contract.
  • Checking if the bills are attached with proper covering details e.g. authority letter, vouchers, or any other relevant documents supporting the charges before dispatching to customer.
  • Delivering invoices and ensuring that the person concerned is in receipt of the same.
  • Analyzing trends in Accounts Receivable balances or significant changes in payment pattern and to recap major collection problems for the monthly credit meetings.
  • Conducts credit investigations, so that an intelligent appraisal of customer’s worth, character and ability to pay may be ascertained to justify extension of credit.
  • Responsible for maintaining the debitor’s ledger; Regular review of the aged trail balance, Collection calls, Identifying and following upon doubtful accounts.
  • Reconcile all credit card charges.
  • Ensure credit applications for all new accounts are completed and approved.
  • Post all payments received daily.
  • Clear city ledger accounts at month-end.
  • Resolve all account queries.
  • Schedule and chair the monthly credit meetings.
  • Track advance deposits.
  • Review the high balance report daily and follow upon any problems or doubtful accounts.
  • Daily review Accounts Receivable ledger, monitor incoming cheques.
  • Attend rundown meetings and advise on account set-up or any necessary payment plans.
  • Initiate collection action for overdue accounts and prepares for legal action those accounts necessary.
  • Reply to customer queries and send copies of accounts
  • Reconciliation’s and rebates.
  • Liaise with Credit Card Companies
  • Follow up collections of accounts receivable regularly in a firm but diplomatic manner, calculated to produce results and at the same time maintain good relations with the customers.
  • Recommends write – off of un-collectable accounts with supporting document of legal correspondence or notification from right sources.
  • Reports immediately any unfavorable information received affecting a customer’s credit standing, so that appropriate actions may be taken.
  • Ensure that voco® Doha West Bay Suites policies and procedures granting of credit are observed.
  • Attend Monthly Credit Meeting and maintains updates the list of travel agents which are blacklisted and/or prepayment basis.
  • Complies with voco® Doha West Bay Suites Credit policy.

Similar Jobs