About the job
As the business expands this is an exciting opportunity to join our Doha Sales team.
As Senior Ticketing Agent with Doha Sales, your core responsibilities include creating reservations, quoting fares and issuing tickets. You will serve customers professionally by telephone or in-person to achieve customer satisfaction and generate revenue. In addition, you will liaise with all airline personnel to ensure maximum support to passengers and immediate attention to queries relating to clearance and dispute of ADM’s, special handling requests and other issues.
You will have a relevant Tertiary, Trade or Vocational qualification with at least 3 years having worked in a Customer service role in an Airline, Travel, Hospitality or Hotel. Experience working in the Gulf market and the ability to communicate in written and spoken English and Arabic language is an advantage. You will have good computer and mathematical skills, fair knowledge of world Geography and relationship-building ability. You must also have knowledge of IATA BSP ticketing and have attended Airline Basic Tariff course/s.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.