Duties & Responsibilities

• Provides desktop hardware and software problem identification and resolution for all PCs and related equipment.
• Completes hardware moves and equipment replacements for all PCs and all PC-related equipment.
• Provides feedback and suggestions to the appropriate Information Services architecture teams on topics related to supported hardware and software standards.
• Support and ensure compliance with workstation hardware and software standards (including delivery) as determined by the Information Services department.
• Communicate with team lead and manager on day to day environment.
• Communicate with end users and provide needed support to meet immediate customer needs.

Experience:

3 – 5 years of information system experience.

Healthcare Industry experience is highly desirable.

Technical Skills:

Knowledge of Microsoft operating systems associated with HP, Lenovo & Dell PC platforms, Cisco Call Manager and Cisco phones, HP and Xerox printers.

Communicates clearly, responsively, and concisely across all levels of the organization