Scope and Objectives

The Spa Director is responsible for the establishment and execution of clear short- and long-term goals. This includes the daily leadership of the spa and / or fitness / recreation team, business and strategic directions of the business, including marketing and social activities to promote the spa and / or wellness facilities. The quality and guest experience, as well as team motivation, is a key component of everyday operations. Proactive management of financial P / L for maximum business opportunities as well as ensuring that optimal internal auditing processes are in place.

Job Responsibilities

• Adhere to the Spa Policy & Standard Operating Procedures manual.
• Act as an Ambassador for the spa and hotel brand for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.
• Manage the operations and efficiency of the spa facilities.
• Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams.
• Establish proactive strategic initiatives for the spa to help market the overall offers / products.
• Maintain extensive knowledge of competitors, including locations, product offerings, pricing,
• promotions, and sales techniques.
• Carry out any other duties and responsibilities as assigned by the hotel team.
• Protect the rights of the property at all times.

Administrative And Financial Responsibilities

• Assist in the development and implementation of financial budgeting and analysis for the departments within the facility.
• Provide monthly budget and forecasts when requested.
• Responsible for staying within the allocated budget from cost and maximising profitability.
• Establish reliable systems to track all internal inventories for the department and report any variances.
• Approval of payroll hours and hotel administered service charges / gratuity reports.
• Generate and review daily / monthly facility and productivity reports including monitoring schedules.
• Review / approve purchase requisitions and all invoices before transactions. Control the cost of goods purchased, services supplied and labour necessary for the sales and production of our products and services.
• Maintain warrantee and service agreements on all equipment and work with engineering to resolve any malfunctions and initiate repair.
• Submit monthly reports using the spa performance reporting tool to the property and corporate teams.
• Report any maintenance requirements of the spa.

Strategy and Marketing of Spa Assets

• Lead the implementation of a 12-month strategic initiative and marketing plan identifying new business and marketing opportunities inclusive of social, digital and events. This includes initiatives to drive awareness for in-house guests, corporate groups as well as the local community.
• Create a pricing structure for treatments / retail adapting to local market conditions and hotel rates.
• Ensure all collaterals and communication are aligned with the brand guidelines. If none are available, seek support from the corporate teams.

Revenue Management and Financial

• Establish strong yearly KPI goals aligned with expected revenue. Follow the revenue management guideline for Accor for spa / well-being.
• Attend weekly meetings to understand new business opportunities within the hotel
• and the local community.
• Practise revenue management to maximise daily targets.
• Establish a pricing list as per the Accor spa revenue management recommendations.
• Assist management with the month-end profit and loss statement distribution.

Guest Quality and Operational Excellence

• Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
• Perform regular treatment and facility audits to maintain brand standards.
• Be present in daily operations to oversee the success of the guest and colleague experience, including daily walk-throughs to assess quality.

Talent and Culture / Team Communications

• Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
• Regular communication and departmental meetings for the colleagues in each department including regular updates, motivation and recognition.
• Attend briefings to communicate daily spa and fitness activities as well as understand what is happening within the hotel.
• Ensure the spa and recreation team maintains a positive relationship internally and with other departments in the hotel.
• Efficient organization of the onboarding of all new Accor staff and cross-training of all colleagues in all applicable positions and aspects of job tasks.
• Assist in the recruitment, development, training and recognition programs of all team members.
• Conduct anticipated performance reviews for all colleagues reporting to this position as per Accor yearly cycles. This includes performance management of any disciplinary concerns.
• Understand and adhere to the Accor Code of Ethics book.

Health, Hygiene and Safety

• Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
• Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
• Maintain peak conditioning of the facility at all times through cleanliness and hygiene.
• Ensure guest / member satisfaction at all times by assuring safety and service is always the spa’s first priority.
• Assist in the development and compliance of all departmental emergency procedures.
• Ensure all potential and actual hazards are reported as well as rectified immediately.
• Assure the safety of the persons and the property of all within the premises by fairly applying
• hotel regulations and strictly following existing laws.
• Handle emergency situations with urgency and discretion.

QualificationsEducation and Experience

• Bachelor’s Degree (Business Administration) is an asset.
• Minimum of 2 years experience in a management position in a spa or related field.
• Experience in a spa therapy role is recommended.
• Previous luxury hotel experience with a background in financial budgeting and forecasting.