Job Overview:

We are seeking a skilled and certified Dynamics 365 Administrator to join our team. The ideal candidate will have a deep understanding of the Dynamics 365 suite, including customization, configuration, maintenance, and troubleshooting. As a certified administrator, you will play a pivotal role in ensuring the effective implementation, management, and optimization of our Dynamics 365 environment to meet our business needs.

Responsibilities:

• Manage the overall Dynamics 365 environment, including configuration, customization, and maintenance.
• Collaborate with stakeholders to gather and understand business requirements and translate them into technical solutions within Dynamics 365.
• Customize and configure Dynamics 365 modules, entities, workflows, forms, and views to support business processes.
• Perform regular system updates, patches, and upgrades, while ensuring minimal disruption to operations.
• Monitor system performance, identify bottlenecks, and implement optimization strategies to enhance system efficiency and user experience.
• Provide user support, troubleshoot issues, and offer timely resolutions to ensure smooth system operations.
• Collaborate with cross-functional teams to integrate Dynamics 365 with other business systems and applications.
• Create and maintain documentation for system configurations, processes, and user guides.
• Stay up-to-date with the latest features, enhancements, and best practices within the Dynamics 365 ecosystem.
• Participate in training initiatives to educate users on new features and capabilities.

Qualifications:

• Dynamics 365 certification is required (e.g., Microsoft Certified: Dynamics 365 Administrator Associate).
• Proven experience as a Dynamics 365 Administrator or similar role.
• Strong understanding of Dynamics 365 customization, configuration, and administration.
• Proficiency in troubleshooting and resolving technical issues within the Dynamics 365 environment.
• Familiarity with integrating Dynamics 365 with other business applications is a plus.
• Experience with E-commerce development is advantageous.
• Knowledge of hardware configuration, network configuration, and system support is a plus.
• Excellent communication skills to interact effectively with stakeholders and provide user support.
• Strong problem-solving skills and ability to work well both independently and as part of a team.
• Attention to detail and a commitment to delivering high-quality solutions.
• Prior experience with Power Platform (PowerApps, Power Automate) is advantageous.