We are looking for a Hostess to join our F&B Team. If you are passionate about hospitality and have experience in a busy hotel environment, then we want to hear from you!

We are looking for a Hostess/Greeter to work within The Ned Doha. If you have experience as a Greeter / Hostess in a busy restaurant or hotel luxury environment, and you are enthusiastic, passionate and knowledgeable about fresh food and good service; then we want to hear from you!

What we offer you as a Hostess/Greeter:

• One of the most competitive salaries in the country
• Complimentary meals on duty
• Amazing learning and development programs
• Discounted rates at The Ned Doha
• Fantastic career growth opportunities

A Hostess/Greeter working with us entails the following:

• To ensure that relevant grooming standards adhered to, both personally and by the team, reflecting a professional image for our guests
• To attend pre-service briefings for daily updates, ensuring tasks are followed up efficiently prior to guest’s arrival
• To ensure that tables are appropriately cleared and re-set according to reservation plans
• To greet, escort and seat the guests in a friendly, professional, and courteous manner
• To maintain cleanliness and presentation of the restaurant entrance and its surrounding
• To maintain cleanliness, presentation, and stock of the restaurant menus
• To take every reservations in a friendly and professional manner
• To follow up any special requests related to reservation
• To manage and assist the Reception/Restaurant/General Manager in controlling the flow of the guests.
• To ensure that guests are seated according to their requirements
• Log in any information about special requirements, preferences from the guests and use it to give a special touch to the service
• To collect and update guests’ database
• To maintain a clear record of past reservations
• Responsible for cash float and cashiering
• To prepare and present bills accurately
• Respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication.
• To wish “farewell” to all guests, ensuring guest satisfaction has been reached.
• To perform all duties related to restaurant closing shifts
• Excellent knowledge of all food and beverage items served in the Restaurants
• To handle guest comments and complaints in the appropriate manner and communicate to Restaurant Management

Qualifications:

• Previous hotel experience in a similar role
• Passionate, motivated with exceptional customer care skills
• Able to respond effectively to customer complaints ensuring the necessary information is given to the right people
• Well-organised, adaptable and flexible to work varied hours
• Good level of written and spoken English