Guest Relations Officer

Company: Full Time IHG Hotels & Resorts
  • Location: Doha, Qatar View on Map
  • Date Posted: March 16, 2023
  • Salary: Negotiable
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About the job

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

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