Guest Experience Specialist ( Arabic Speaking)

Company: Full Time IHG Hotels & Resorts
  • Location: Doha, Qatar View on Map
  • Date Posted: March 13, 2023
  • Salary: Negotiable
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About the job

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

  • Kicking off truly memorable guest experiences with the warmest of welcomes
  • Acknowledging IHG Rewards Club members and returning guests in person or over the phone
  • Taking, managing, and receiving payments for guest bookings
  • Making the check-in and check-out process feel swift and seamless.
  • Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations.
  • Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

  • Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
  • Fluency in the local language – extra language skills would be great, but not essential.
  • Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic math’s and computer skills.

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