Your day-to-day:

• Develop a deep understanding and knowledge of key sectors targeted by the hotel, and gain sectorial/account expertise when necessary to maximize guest satisfaction.
• Prepare Weekly Events Forecast and seize upselling opportunities.
• Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion.
• Supervise the timely delivery of Master Invoices to customers and facilitate payment.
• Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated.
• Team up with counterpart MICE Fulfillment staff to deliver sector/customer-specific services as required.
• Communicate to his/her superior any issues encountered and other relevant information.
• Attend and participate in and where appropriate, organize training sessions, daily briefings, and other meetings as required.
• Where applicable, supervise, manage and train Events Executives and Events Coordinators in carrying out their responsibilities.
• In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendations on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity.
• Meet with each meeting planner daily to debrief on daily events, review consumption, bill, and any exceptions to contracted billing, and review estimates of final billing.
• Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience.
• Assigned upon the situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly.
• Supervise the organization of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities

What we need from you:

• A degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
• A minimum of 3-4 years of experience working in a 5-star hotel environment, including 1 year in Food and Beverage
• International work experience in at least two of the following regions: Asia, Europe, North America, and preferably the Middle East
• Good communication and negotiation skills
• Knowledge of Banquet service procedures and standards
• Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required
• Strong organizational skills are required to maintain electronic and paper filing systems
• Mandatory Arabic speaking