As a IRD/IVR -Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.

What will I be doing?

As a IRD/IVR-Order Taker, you will be responsible for performing the following tasks to the highest standards:

• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
• Be knowledgeable of all services, facilities and products offered by the hotel.
• Should have very good telephone etiquettes.
• Display excellent conversation skills and selling techniques at all times.
• Should be able to provide recommendations and suggestions to guests upon request.
• Pay attention to guest orders, and know the menu thoroughly.
• Present a positive, professional, and courteous image, to ensure guest satisfaction
• Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
• Write down all information’s clearly. Highlight special requests
• Ensure correct posting in POS system for communication to the service and kitchen department.

What are we looking for?

A IRD/IVR – Order Taker serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Prior customer service/administrative support or Food and Beverage experience required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Grade School education

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Salwa Beach & Villa

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Room Service