About Your Job:

In this role, you will be responsible for the management of email technologies (Microsoft Exchange, Enterprise Email Archival, Email Security and management tools) for the Qatar Airways Group. You will be managing the above-mentioned technologies starting from plan, design, implementation and life cycle management of the products including the day-to-day operations.

Responsibilities:

• Plan, Design and implementation of Exchange On-Premise, Hybrid Environment, Enterprise Email Archival Solutions and Unified Communication System for communication and collaboration for the Qatar Airways Group.
• Administration and Maintenance of Exchange On-Premise, Hybrid Environment, Enterprise Email Archival Solutions, Email Security and Management tools.
• Providing functional and 24×7 L2/L3 Technical support for resolution of customer problems, incidents, issues, requests and queries pertaining to mainly messaging and its related systems.
• Ensure that systems are fully maintained to the highest level of operational capabilities and automation of operational and management tasks.
• Ensure to maintain Patch Management, Backup and Restore, Disaster Recovery procedures and its up-to-date documentation.
• Maintain a highly secure system through proper system configuration and monitoring
• Ensure availability, continuity and security of data maintained in the system
• Incident, Change and Problem handling
• Periodic Capacity Management and Life Cycle Management of the systems, including timely hardware and software upgrade and replacement.
• Provide technical consultancy and guidance to the team members, other technical teams, Support teams and Information Services teams.
• Maintain technical documentation for Exchange, Email Archival and other associated systems, including SOPs, administration and configuration documents.
• Monitor developments in technologies for application towards improvements in the area of security and provide mitigation.
• Research, develop, test and evaluate technologies and products around Email Servers, Email Vault, Email Security and Unified communications and recommend the suitable solution to the higher management.
• Monitor developments in technologies for application towards improvements in the area of security and provide mitigation.
• Responsible for the professional and efficient System Administration and ensuring least privilege access to the production environments in compliance with the ID and Access Management policies.
• Provide technical consultancy and guidance to the team members, other technical teams and Support teams.

About You:

You must hold a Bachelor’s Degree or Diploma in Computer Sciences or equivalent qualification with minimum 15 years of IT experience with at least recent 8 years of working experience with Microsoft Exchange On-Premise and Email Archival Solutions in Large Enterprises. We are looking for mature and self-motivated professional with good communication skills, problem-solving skills and ready to work 24×7 in a fast-paced dynamic environment.

Knowledge and skills (Technical):

• Deep knowledge and hands-on experience in Microsoft Environments like Exchange on—prem, Hybrid, Active Directory, and Skype for Business, Windows and Exchange Server administration is must.
• Experience and knowledge on Firewall, Email Security, Encryption and mail relay configurations
• Strong Experience with Enterprise Email Archival Solutions
• Practical knowledge of Mail Routing, LDAP, DNS, SMTP routing SMTP Authentication, SPF, DKIM, DMARC and troubleshooting.
• Thorough knowledge on Email Archival/Retention policies, e-Discovery and compliance
• Ability to create PowerShell scripts to automate operations and management
• Knowledge of configuration and implementation of monitoring solutions like Microsoft SCOM for messaging and it’s associated systems.
• Skills in Mobile Device Management systems, Hardware Load Balancers and Reverse Proxy Solutions
• Experience and practical knowledge on implementation and management of Exchange High Availability Technologies across multiple data centers and in hybrid environment
• Experience in OS and Virtualization technologies.
• Strong knowledge of ITIL processes like Incident, Problem, Change and Service Continuity Management
• Strong analytical and creative problem-solving skills
• Strong troubleshooting skills
• Knowledge of IT documentation