Your day-to-day:

• Greet and welcome all guests approaching the Front Desk.
• Provide the guests information regarding the services of hotel, the type of rooms available.
• Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
• To handle the inquires and make reservations as per the instructions given by the guests.
• Attend to guest complaints and resolve in the most satisfying and professional manner.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

What we need from you:

• Minimum education of Bachelor degree in Hotel Management or relevant degree.
• Minimum of 2-3 years in Reception or Guest Service experience in 5* hotel
• Have good English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills
• Strong interpersonal and problem solving abilities are essentials.
• Prior experience working with Opera or a related system
• Fluency in Arabic is mandatory