Front Desk Agent (Arabic Speaking)

Company: Full Time IHG Hotels & Resorts
  • Location: Doha, Qatar View on Map
  • Date Posted: March 6, 2023
  • Salary: Negotiable
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About the job

Your day-to-day:

  • Greet and welcome all guests approaching the Front Desk.
  • Provide the guests information regarding the services of hotel, the type of rooms available.
  • Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
  • To handle the inquires and make reservations as per the instructions given by the guests.
  • Attend to guest complaints and resolve in the most satisfying and professional manner.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
  • Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

What we need from you:

  • Minimum education of Bachelor degree in Hotel Management or relevant degree.
  • Minimum of 2-3 years in Reception or Guest Service experience in 5* hotel
  • Have good English communication skills both in written and spoken
  • Pleasant personality with good communication and interpersonal skills
  • Strong interpersonal and problem solving abilities are essentials.
  • Prior experience working with Opera or a related system
  • Fluency in Arabic is mandatory

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