About the role:

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, and who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experiences making our guests’ stay free from stress and filled with success.

As Guest Service Officer – Communications Center you will be creating a welcoming experience for our guests through helpful and exceptional service: greeting the guests when they call and responding to the guests’ inquiries. In this position, you will be proactively resolving service-related concerns and providing appropriate follow-up.

This highly visible role gives the opportunity for casual conversation and has a direct impact on creating signature experience.

Qualifications

What we are looking for:

Relevant degree or diploma in Hospitality or Tourism management

Exceptional interpersonal skills showing care and the ability to connect and care for our guests

International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments

Desire to constantly learn and ambition to grow

Ability to work under pressure

Excellent English

What we are offering:

Competitive tax-free salary and benefits

Opportunities for career growth within the global company

Discounted rooms at Hyatt worldwide