Join our Digital Industries as the Customer Services Support Intern and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

Your Role – International, Challenging, And Future-Oriented!In this role you will support the customer services team to enhance the quality of services and develop the business of customer service.

• Support the field services team to manage Siemens’s install base at customers by documenting/delivering reports, support for providing the AOS (Asset Optimization Services) reports, and organizing for the service industry mall access to the key customers.
• Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
• Prepare upgrade plans for the customer’s systems.
• Provide technical assistance to meet required company objectives of quality and customer satisfaction.
• Attend technical training that includes systems and instruments, application, process control, communication, and safety.
• Provide data as requested for any reports to assist management in decisions pertaining to customer satisfaction, sales marketing, engineering, quality control, support, and employee satisfaction.
• Support the Service Sales Manager as required to secure orders and service agreements.
• Use the PMD tool for quotations.
• Provide technical support and assistance for one or more projects, including project specification, functionality, testing and commissioning.
• Provide support for document preparation and align with the project team to obtain customer’s approval per document specification and schedule.
• Coordinate with customers for product-related issues and report it to the dedicated team for further support.
• Refer customer requests to company specialists (consultants) as required.
• Assist sales personnel with the resolution of customer responses.
• Attend bid review meetings as required by sales staff and management.
• Work in a team environment in a leadership position as well as a contributing member
• Support with visa applications, gate passes, training.
• Work with Bid Managers & CCC (Customer Care Center) team to provide the following:
• Task creation and development of special portals.
• ASSIST monitoring and KPIs for technical support tickets – escalate delayed cases as well as weekly reporting on open tickets.
• GSP Support – creating GSP activities, monitoring unassigned activities, and monitoring GSP data quality.
• productivity reporting data exports.
• NPS data generation, filtration via CCC, and related phone calls.
• Monthly KPI reporting as well as SRR report preparation for the Lead country.
• Monitor customer portals for the latest RFQs for spares, e.g., Ariba.
• Use of Spares on Web.
• Service mall rollout support – factor uploads in SAP, creation of customer and user accounts in the mall.
• Track repair and the investigation status and flag delays.

Your Qualifications And Skills – Digital And Solid!

• Must have Graduated in 2022 with Electrical, Electronic, Computer or Communication Engineering
• 0-1 years experience
• Knowledge of Industrial control systems
• Problem-Solving Ability
• Creative Thinking
• Good planning and organizing skills
• Creating & Innovating
• Presentation & Communication (written and verbal) skills
• Teamwork & collaboration skills
• Basic financial understanding