Customer Service Support Intern

Company: Full Time Siemens
  • Location: Doha, Qatar View on Map
  • Date Posted: February 22, 2023
  • Salary: Negotiable
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About the job

Join our Digital Industries as the Customer Services Support Intern and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

Your Role – International, Challenging, And Future-Oriented!In this role you will support the customer services team to enhance the quality of services and develop the business of customer service.

  • Support the field services team to manage Siemens’s install base at customers by documenting/delivering reports, support for providing the AOS (Asset Optimization Services) reports, and organizing for the service industry mall access to the key customers.
  • Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
  • Prepare upgrade plans for the customer’s systems.
  • Provide technical assistance to meet required company objectives of quality and customer satisfaction.
  • Attend technical training that includes systems and instruments, application, process control, communication, and safety.
  • Provide data as requested for any reports to assist management in decisions pertaining to customer satisfaction, sales marketing, engineering, quality control, support, and employee satisfaction.
  • Support the Service Sales Manager as required to secure orders and service agreements.
  • Use the PMD tool for quotations.
  • Provide technical support and assistance for one or more projects, including project specification, functionality, testing and commissioning.
  • Provide support for document preparation and align with the project team to obtain customer’s approval per document specification and schedule.
  • Coordinate with customers for product-related issues and report it to the dedicated team for further support.
  • Refer customer requests to company specialists (consultants) as required.
  • Assist sales personnel with the resolution of customer responses.
  • Attend bid review meetings as required by sales staff and management.
  • Work in a team environment in a leadership position as well as a contributing member
  • Support with visa applications, gate passes, training.
  • Work with Bid Managers & CCC (Customer Care Center) team to provide the following:
  • Task creation and development of special portals.
  • ASSIST monitoring and KPIs for technical support tickets – escalate delayed cases as well as weekly reporting on open tickets.
  • GSP Support – creating GSP activities, monitoring unassigned activities, and monitoring GSP data quality.
  • productivity reporting data exports.
  • NPS data generation, filtration via CCC, and related phone calls.
  • Monthly KPI reporting as well as SRR report preparation for the Lead country.
  • Monitor customer portals for the latest RFQs for spares, e.g., Ariba.
  • Use of Spares on Web.
  • Service mall rollout support – factor uploads in SAP, creation of customer and user accounts in the mall.
  • Track repair and the investigation status and flag delays.

Your Qualifications And Skills – Digital And Solid!

  • Must have Graduated in 2022 with Electrical, Electronic, Computer or Communication Engineering
  • 0-1 years experience
  • Knowledge of Industrial control systems
  • Problem-Solving Ability
  • Creative Thinking
  • Good planning and organizing skills
  • Creating & Innovating
  • Presentation & Communication (written and verbal) skills
  • Teamwork & collaboration skills
  • Basic financial understanding

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