Customer Services Agent – Morocco

Company: Full Time Qatar Airways
  • Location: Doha, Qatar View on Map
  • Date Posted: February 10, 2023
  • Salary: Negotiable
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About the job

Welcome to a world where ambitions fly high!

Qatar Airways recruitment team will be coming to Morocco by early March 2023.

Join our award-winning team of culturally-diverse professionals and take your career to new heights.

We are looking for talented individuals, to be part of our team based at our office in Doha, Qatar.

Join us as Customer Services Agent!

Based in Doha Contact Centre, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.

Key Accountabilities Will Include

  • Respond to customer queries over the telephone, email, fax, web chat, and social media
  • Maintain and generate reports as required
  • Sell, up-sell and cross-sell Qatar Airways products and services to the customer
  • Complete fraud prevention checks
  • Make outbound calls to customers to provide information as and when it is required

About You

The successful candidate must have the following qualifications:

  • High School Qualification with 1 year of customer service experience.
  • Having a Reservation & Ticketing background (GDS system experience-Amadeus/SITA etc) is preferred.
  • Having Contact center experience is preferred.
  • Excellent written and spoken English, confident to articulate and comprehend in English and can hold the conversation.
  • Bilingual – fluent in English and Arabic or German or French or Spanish language
  • Interactive, customer service oriented with warm, cheerful and expressive personality.
  • Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
  • Flexible to work on 24x 7 shifts.
  • Relocation to Doha, Qatar is required.

Benefits Include

  • Competitive salary package.
  • 8 weeks of professional training based on our main system, Qatar Airways products and policies with another 2 weeks of coaching period provided by our Subject Matter Experts.
  • A fast-paced, dynamic and engaging work environment.
  • Incredible travel benefits package to explore the world with us (including 1 annual leave ticket for you and discounted flight tickets for family and friends)

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