• Responsible to handle the office’s front desk operations and perform basic work related to customer service, clerical work and mail management.
• Also, it is the first contact for all the guests and visitors of Desert Gate – Qatar via telephone, emails and in person.
• Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor’s arrival; maintains security and telecommunications system.
• Must exhibit a professional, customer service attitude whereby their performance should give a positive impression of the company to outside callers.
• Greet visitors in a professional manner.
• Liaise and support the internal departments, by providing accurate information departmental mandates
• Answer and direct incoming calls following proper phone procedures
• Responsible to send requested items by courier
• Communicate with customers, employees and other individuals to answer questions, disseminate or explain information, take orders and address complaints (if any)
• Compile, copy, sort and file records of office activities, business transactions, and other activities
• Operate office machines, such as photocopiers and scanners, and personal computers
• Maintain and update, mailing, logs and database systems, either manually or using a computer
• Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail
• Deliver messages and run errands.

Requirements:

• Minimum 1 – 2 years of professional experience as a front desk receptionist in a Destination Management / Tourism Industry.
• Ability to work as part of a team
• Excellent Customer Service Skills
• Organized and Accurate
• Adaptable to a multicultural environment
• Excellent Communication & interpersonal skills
• Ability to work independently & under pressure
• Strong administrative skills with software knowledge (Word, PowerPoint, Excel,)
• Attention to detail.
• Fluency in the English language is mandatory along with fluency in Russian– business communication spoken and written, additional languages would be seen as an advantage.