• Ensure all clients/agents request and reservations are answered and reconfirmed in a timely manner.
• Maintain all reservations for all services accurately in our reservation system.
• Following payments of each booking before arrival a must.
• Reconfirm bookings with all suppliers internally and externally.
• Ensure a successful and smooth operation through reconfirming all bookings prior to arrival
• Advising the availability and rates whenever required.
• Attending all calls and answer the agents requires.
• Providing good & reasonable alternatives hotels in the event of no availability of Original request.
• Communicating with the suppliers to solve the partner’s problems.
• Manage bookings through online reservations system of selective partners
• Secure all bookings for requested services or provide suitable alternatives if we can’t confirm initial request
• Communicate any arrival irregularity to the partners and assist with in-house amendments
• Advise availability and prepare offers including quotations and product descriptions if requested
• Attending to all calls of clients and suppliers
• Communicating with other departments internally for excursions, visas, ground handling, sales, and accounts enquiries
• Yielding, through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking of exclusive offers for other partners
• Reassure promotional rates are booked at the hotels and accounts is informed accordingly, for exclusive offers (e.g. last-minute clients)
• Forward confirmations and invoices to all partners (who are on auto-invoicing)
• Maintain a respectful, ethical, and positive communication and attitude all times.
• Base all decisions on the benefit of the company and end results required.
• Attend all trainings needed with an ongoing learning approach to all systems adopted by the company.
• Transfer of knowledge and relevant information with other colleagues as relevant.

Requirements:

• 2- 3 experience in the Destination Management / Tourism industry or similar
• Strong knowledge in Reservation systems and experience in handling CIS market.
• Ability to handle different clients’ proposals/projects.
• Liaise with Contracting Department in ensuring reservations are within the agreed contracts with the hoteliers.
• Liaise with the Operations Department for other bookings like excursions, transfers, etc.
• Process bookings, cancellations, amendments, or any other requests or adjustments.
• Organize, accurate and Excellent Communication Skills
• Ability to work under pressure and adaptable to a multi-cultural environment.
• Can join immediately.