Fleet Management:

• Oversee all vehicle’s performance and functions
• Advise all vehicle specifications, replacements, repairs, etc.
• Daily checking of fleet mechanics
• Maintain all vehicle records – insurance, registrations, fines, maintenance, etc.
• Manage maintenance as per the vehicles records

Operations:

• Responsible for entering transfer bookings and airport service bookings of the local market in the system.
• Responsible in encoding drivers program and transportation request for both arrival and departure on a daily basis and sending request, follow up and confirmation from all transport providers.
• Coordinating with transport suppliers regarding guest transportation, amendments & cancellations and coordinating with Experience Advisors for guest requests, checking and confirming with guests flights from the European, CIS markets & Local Markets.
• Ensure adequate communication to Welcome Concierge regarding arrivals, amendments, cancellation, airport services & miscellaneous requests like assisting guests to special taxis
• To monitor drivers program and sending / checking the transfer slip to hotel on daily basis.
• Responding to CS emails regarding complaints pertaining to transportation.
• Attending clients calls and other queries regarding arrival/departure, lost items and complaints
• Prepare welcome packs / paging boards.
• Checking for new or additional booking – arrival/ departure from reservation department.
• Keep a track of supplies that are included in welcome packs.

Requirements:

• 2-5 years experience in Logistics in Destination Management / Tourism Companies will be highly advantageous
• Knowledgeable and has good computer skills
• Good command of MS Office applications (Word, Excel)
• Ability to speak and write in English
• Experience in an international environment an advantage
• Service-oriented, resilient, proactive, hands-on personality
• Communicative and independent work style