A little bit about us!

At Snoonu we believe that through technology anything is possible. Our vision is to be the first Qatari Super App that propels the region and its community through our innovative technology. We are leaders in the field with ambition in what we do and how we impact. We empower our team to create without limit and think BIG! At Snoonu we believe that everyone’s contributions are important, we coach, we listen and we act. Our culture is boundless and equipped to hit the ground running at any given time.

Our mission is simply to transform how we live by connecting people with a technology that equips them with endless possibilities, to surpass norms and uplift communities, to create opportunities, and to do it proudly. We welcome talents, entrepreneurs, and creative minds to join us in this journey of becoming Qatar’s first Unicorn.

This Is How We Make a Difference, We

• Be customer obsessed – Focus on the customer and all else will follow
• Act with Integrity – Do well by doing good
• Be Curious and Creative – Be curious and keep the cat alive (a joking way from proverb “curiosity kills the cat”)
• Lead by Example & take Ownership – Be the change you want to see and take ownership.
• Hustle & Deliver Results! – You can do more by doing less, better and faster
• It’s all about people – Be a Team player

The Main Purpose Of Your Role Is To

Coordinate with the Snooners (our Drivers and Riders) in all administration-related activities and to provide excellent customer service in resolving issues and inquiries in a timely, courteous, and professional manner.

(Some Of) What You Will Be Doing

• Maintaining a comprehensive database of Snooners (riders & drivers), including updating it on a regular basis.
• Training the new members of the fleet and providing them an unmatchable onboarding experience.
• Providing the right customer service to Snooners at our Operations office.
• Implement a systematic protocol for conducting support-based functions at the office.
• Gather feedback from Snooners and work on improving their experience with the company.
• Making the Snooners happy to ensure that we’re their number one choice as a preferred company.
• Gather market intelligence on existing players operating bike/car fleets for delivery.
• Providing constant feedback to them for improvement.
• Working on ad hoc tasks and projects as required.

Attitude matters most but the below skills are helpful too:

• Exceptional interpersonal skills and Communication Skills
• Confident, outgoing with a predisposition to interact and guide others.
• Analytical skills
• Proficiency in Word, Excel, and PowerPoint
• Planning, Organizing and Time management skills.
• Professionalism and Integrity
• High level of confidentiality with sensitive information
• Attention to detail and accuracy of data
• Process oriented.

Do you have any of these?

• Bachelor’s Degree/Diploma in logistics, administration or any related field.
• Preferred experience of min 3 years in a similar role
• Experience in the transportation industry will be highly desirable.
• Experience working within the technology industry/start-up environment is highly desirable.
• Knowledge of the analysis and reporting of data.
• Ability to effectively troubleshoot problems and work collaboratively within a team environment.
• Ability to manage multiple tasks and work to tight deadlines.
• Fluent in English – additional language will be an advantage.