Clinic Manager (Female) - VLCC International

Clinic Manager (Female) – VLCC International

Company: Full Time Jobs in Qatar

We are seeking a dedicated and capable clinic manager to oversee the daily administrative operations of our clinic in Doha, Qatar.

To be successful in this role, you should exhibit exceptional managerial abilities, which would ultimately translate to excellent customer care.

Center Management

To ensure day to day operations of center are planned well in advance
To manage the daily roster of the team keeping the customer appointments in mind
To ensure that the rotation book is maintained keeping the staff rotation policy in mind
To ensure that the annual leave planning for the team is done in the beginning of the year
To ensure the daily center head check list is followed
To ensure that the center reception delivers a great customer experience
To ensure that the responsibilities of the CCE team w.r.t. Appointment Planning is delivered par excellence
To ensure that the ambience of the center followed VLCC Center Ambience policy
To ensure that the team follows the VLCC Grooming policy
To ensure that the external housekeeping team follows the VLCC protocols
To ensure that the team always is calm, polite and uses credibility words during client interaction and escalations.

Service Delivery

To ensure customers achieve committed results via the highest standards of excellence
To ensure follow-up with all clients, with special focus on irregular clients
To connect personally with all clients, especially those with slow progress in any services/treatments
To seek technical guidance for all unsuccessful & regular clients as from dept heads / area category head
To seek guidance from dept heads prior to booking prospects with complicated medical conditions
To ensure resolution to all client complaints by proactively studying the potential causes of complaints in fair compliance of SOP not more than 2 days and where support team is involved not more than 7 days
To counsel regular clients who could not complete the package by encouraging them to do the needful within validity period
To seek guidance from Business / Area head for transfers / conversions of clients’ program
To ensure that the credit note is raised prior 2 working days prior to client approaching the concerned center

Inventory and Stock Management

To ensure sufficient inventory is available at the center to avoid being out of stock
To study stock ordering vs sales of services, consumption levels etc.
To seek assistance for delays in stock delivery such as linen, documents, appliances etc.
To ensure security and safety of the inventory maintained in the center
To ensure highest standard of equipment and appliances is maintained
To ensure availability of stock as per the center requirements
For products where expiry is due in 6 months, details must be escalated to procurement team

Event Management

To conduct indoor & outdoor events to increase new customers footfall to the centre
To partner with local communities / corporates to conduct VLCC events
To ensure that the events are well planned & promoted in advance with the customers
To ensure each event has a returns on investment per VLCC manadate

Center Health Check

To ensure that the center meets the expectations of the customers and lives up to its predefined brand image
To ensure the merchandise should be according to the season as well as the latest trends
The center is well lit, ventilated and offers a positive ambience to the customers
To ensure furniture, shelves and racks etc are properly stocked, and products do not fall off the shelves
The signage displaying the name and logo is installed at the right place and viewable to all
To ensure that highest hygiene standards are maintained in the center

Compliances

To cascade the VLCC policies & procedures with the team
To ensure 100% compliance for mandatory country specific legal requirements like visas, trade licenses, etc.
To ensure that HR is notified on renewals at least 60 days prior to expiry / renewal
To close loop with the HR & finance team to take the above mandate to closure

Administrative Tasks

Coordinate with cross functional team at the corporate to fulfil center administrative requirements
Ensure the highest standards of staff grooming and personal hygiene is maintained

Requirements: