Clinic Manager (Female) – VLCC International

Company: Full Time Jobs in Qatar
  • Location: Doha, Qatar View on Map
  • Date Posted: February 5, 2023
  • Salary: Negotiable
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About the job

We are seeking a dedicated and capable clinic manager to oversee the daily administrative operations of our clinic in Doha, Qatar.

To be successful in this role, you should exhibit exceptional managerial abilities, which would ultimately translate to excellent customer care.

Center Management

  • To ensure day to day operations of center are planned well in advance
  • To manage the daily roster of the team keeping the customer appointments in mind
  • To ensure that the rotation book is maintained keeping the staff rotation policy in mind
  • To ensure that the annual leave planning for the team is done in the beginning of the year
  • To ensure the daily center head check list is followed
  • To ensure that the center reception delivers a great customer experience
  • To ensure that the responsibilities of the CCE team w.r.t. Appointment Planning is delivered par excellence
  • To ensure that the ambience of the center followed VLCC Center Ambience policy
  • To ensure that the team follows the VLCC Grooming policy
  • To ensure that the external housekeeping team follows the VLCC protocols
  • To ensure that the team always is calm, polite and uses credibility words during client interaction and escalations.

Service Delivery

  • To ensure customers achieve committed results via the highest standards of excellence
  • To ensure follow-up with all clients, with special focus on irregular clients
  • To connect personally with all clients, especially those with slow progress in any services/treatments
  • To seek technical guidance for all unsuccessful & regular clients as from dept heads / area category head
  • To seek guidance from dept heads prior to booking prospects with complicated medical conditions
  • To ensure resolution to all client complaints by proactively studying the potential causes of complaints in fair compliance of SOP not more than 2 days and where support team is involved not more than 7 days
  • To counsel regular clients who could not complete the package by encouraging them to do the needful within validity period
  • To seek guidance from Business / Area head for transfers / conversions of clients’ program
  • To ensure that the credit note is raised prior 2 working days prior to client approaching the concerned center

Inventory and Stock Management

  • To ensure sufficient inventory is available at the center to avoid being out of stock
  • To study stock ordering vs sales of services, consumption levels etc.
  • To seek assistance for delays in stock delivery such as linen, documents, appliances etc.
  • To ensure security and safety of the inventory maintained in the center
  • To ensure highest standard of equipment and appliances is maintained
  • To ensure availability of stock as per the center requirements
  • For products where expiry is due in 6 months, details must be escalated to procurement team

Event Management

  • To conduct indoor & outdoor events to increase new customers footfall to the centre
  • To partner with local communities / corporates to conduct VLCC events
  • To ensure that the events are well planned & promoted in advance with the customers
  • To ensure each event has a returns on investment per VLCC manadate

Center Health Check

  • To ensure that the center meets the expectations of the customers and lives up to its predefined brand image
  • To ensure the merchandise should be according to the season as well as the latest trends
  • The center is well lit, ventilated and offers a positive ambience to the customers
  • To ensure furniture, shelves and racks etc are properly stocked, and products do not fall off the shelves
  • The signage displaying the name and logo is installed at the right place and viewable to all
  • To ensure that highest hygiene standards are maintained in the center


  • To cascade the VLCC policies & procedures with the team
  • To ensure 100% compliance for mandatory country specific legal requirements like visas, trade licenses, etc.
  • To ensure that HR is notified on renewals at least 60 days prior to expiry / renewal
  • To close loop with the HR & finance team to take the above mandate to closure

Administrative Tasks

  • Coordinate with cross functional team at the corporate to fulfil center administrative requirements
  • Ensure the highest standards of staff grooming and personal hygiene is maintained


  • Arabic Speaker
  • Wellness Industry Experience: 5-6 years
  • Female

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