The Retail Sales Manager is responsible for overseeing sales operations and customer service in a retail store environment.

Responsibilities

• Develop and implement sales strategies to increase revenue and customer satisfaction.
• Manage a team of sales associates and ensure their performance meets or exceeds targets.
• Maintain strong relationships with customers to foster loyalty and repeat business.
• Monitor market trends and adjust sales strategies as needed.
• Ensure proper inventory management and stock levels to meet customer demand.
• Ensure store compliance with company policies and procedures.
• Prepare reports on sales and customer service metrics.
• Communicate new product and service opportunities, special developments, information, or feedback.
• gathered through field activity to appropriate company staff.
• Develop and implement special sales activities to reduce stock.
• Follow-up for collection of payment.
• Coordinate shipping schedules and delivery of merchandise and services.
• Other duties as assigned.

Requirements

• Proven sales management experience in a retail environment.
• Strong leadership and interpersonal skills.
• Ability to analyze data and make data-driven decisions.
• Excellent customer service skills.
• Knowledge of retail operations and sales processes.

Qualifications

• BA/BS from a reputable university.
• Excellent verbal communication and people skills
• A strong commitment and dedication to customer service.
• The ability to work under pressure and handle challenging situations.
• Ability to manage multiple projects at a time.
• Confidence, drive, and enthusiasm.
• Minimum 7 years of sales and project management.
• Minimum 5 years of sales experience in the relevant product categories.
• Minimum 3 years of managing a sale team.
• Excellent written and verbal communication skills.