About The Role

We are hiring for your skills to provide key leadership and support teams of TA On-boarding Coordinators in areas of work, including Subsidiaries, Flight deck, Technical, Corporate, and Executive Onboarding. Within their assigned section, they are accountable for the consistent delivery of key services, quality control, implementation of standard practices, team workload distribution, and they are the first point of escalation for candidate issues within their team

Other Operational Duties Would Include

• Ensure delivery of logistics and coordination services relevant to assigned scope as per QR Group standards.
• Communicate QR Group standard On-boarding services processes to the team and ensure consistent implementation.
• Work to established Service Level Agreements (SLAs) with key internal customers – ensuring workloads and timeframes are reasonable and that deliverables are being met.
• Ensure workloads are evenly distributed within the team of TA On-boarding coordinators.
• Coordinate team-wide efforts to complete urgent tasks as required.
• Act as an additional resource for recruitment logistics processing as needed, assisting with leave cover as required or managing candidates requiring special attention.
• Perform regular auditing of all candidate tracking databases within defined scope of responsibility.
• Resolve data entry inconsistencies, suggest mechanism to reduce error and escalate repetitive issue.
• Officers should develop expertise about the operations of the businesses they support about QR group, HR and HR on-boarding standard practices and in regards to the key operational touch points.
• Contribute to the development and documentation of processes and key information relevant to their team and business area.
• Assist in the ongoing development of information for relevant sections of online on-boarding module.
• Perform regular reports to provide necessary details to Business and Recruitment or any concern parties as and when required.
• At all times maintain a high respect for all cultures, and show a high degree of sensitivity for cultural variations in communication and interaction.
• Oversee the coordination of joining appointments schedules, assist with troubleshooting where required
• Actively provide feedback and ideas at team briefings, meetings and individually to leadership in order to facilitate continuous improvement of operations and services.
• Observe trends in staff feedback and operational challenges, recommend possible improvements
• Initiate and support improvements to standard process in order to improve efficiency
• Work with team to ensure all communications are documented clearly in candidate profiles for future references if necessary.
• Initiate requests for exceptional approvals for on-boarding costs as may be required in the course of candidate’s on-boarding – e.g. extra luggage, visas, flight, length of hotel stay etc.
• Be available to take calls as may be required during an emergency 24hrs.
• Ensure team is trained and informed to cover any required operations during officer absence
• Maintain strong positive relationship with team and On-boarding management.
• Perform other department duties related to his/her position as directed by the Head of the Department

About You

We are looking for a passionate and experienced professional to join the HR – Talent Acquisition Team.

• Bachelor’s Degree or Equivalent with minimum 3 years of job-related experience
• Experience working in an HR, recruitment or shared services environment.
• Experience working in a multi-cultural environment.
• Hospitality, Events Management, other customer service industries, or HR studies preferred.
• At least 1 year experience in an Onboarding function is desirable.
• Previous Middle East work experience in a large multi-national company.
• Experience working with government/ immigration bureaucracies and processes.
• Qatar Labour Law knowledge is desirable.
• Managerial skills – Ability to delegate work, set clear direction and manage workflow Ability to train and develop subordinate’s skills. Ability to foster teamwork among team members.
• Highly developed planning / organizational skills.
• Stakeholder management – liaison between line management; division HR management and recruiters to ensure recruitment process runs smoothly
• Strong negotiation skills with the ability to tactfully say no and direct queries to the appropriate source for timely resolution
• Strong working knowledge of Microsoft Outlook, Excel and SharePoint
• Demonstrated ability to adapt, multi-task, problem solve and maintain flexibility
• High level of discretion
• Strong verbal and written English
• Working knowledge of recruitment and on-boarding processes
• Experience with a recruitment platform and/or HRMS system.