Duty Controller Operations Support Center

Company: Full Time Qatar Airways
  • Location: Doha, Qatar View on Map
  • Date Posted: January 26, 2023
  • Salary: Negotiable
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About the job

About The Role

The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.

To support our VISION 2027 roadmap, we are looking for talents – the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.

Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027.

We are pleased to announce this incredibly exciting opportunity to be part of Qatar Airways

Cargo Operations team as a Duty Controller Operations Support Center in our office in Doha.

The role will be responsible to monitor and answer emails and calls, conduct specialized analysis, providing specialized advice, operational support and solutions to Doha and network stations on a 24×7 roster basis. As part of the cargo operations support centre, he authorizes operations within his scope of the work (i.e special loads, DG, safety/security, compliance, global sanctions etc) ensuring that the day-to-day operations remain safe and compliant, and escalate issues to the relevant management personnel as per escalation matrix.

Some Of The Tasks Include

  • Monitor emails and answer calls in a timely manner and effectively investigate issues, analysing, authorizing or providing solution to cargo operations and freighter matters on a 24/7 basis.
  • Provide specialized and expert operational/compliance solutions on a 24×7 basis to facilitate seamless operations.
  • Log, investigate and provide response to the operational queries from Doha or network stations within the set timelines.
  • Follow the defined escalation matrix depending on the complexity and potential operational risks associated with the situation.
  • In case of aircraft accidents / incidents in Doha or in the network provide support to the Cargo Emergency Support Center.
  • Support the Compliance Manager with the development of the processes and procedures required to standardize and streamline import and export procedures across the business unit.
  • Facilitate the compliance of import and export activities relating to the business in accordance with all national and international regulations and controls.

About you

  • Bachelor’s degree with minimum of 4 years of job-related experience
  • Experience in of air cargo industry, end-to-end supply chain process and awareness of CIQ
  • Good knowledge of global sanctions and export control issues as well as dual-use commodities compliance in aviation
  • Knowledge of Aircraft weight & balance and Cargo special loads handling
  • Excellent understanding of dangerous goods procedures / DG CAT6 certification or equivalent as per IATA DGR
  • In depth understanding of safety and compliance investigations and root cause analysis
  • Advanced MS Office skills
  • Strong command of the English language
  • Team oriented and able to work in a fast-paced environment

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