A Cluster Conference and Events (C and E) Sales Coordinator will support the sales administration needs for hotel events and work closely with customers to determine their needs and build a repeat and expanded business.

What will I be doing?

As Cluster C and E Sales Coordinator, you will support sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business. The C and E Sales Administrator will also work closely with the Sales function to contribute to strategy and promotional activities. Specifically, a C and E Sales Administrator will perform the following tasks to the highest standards:

• Maximize rooms, groups, conference and events revenue through proactive selling and commercial management techniques
• Convert customer enquiries into confirmed sales
• Contribute to the strategy and planning activities of the Sales function
• Develop future and repeat business, contributing to the profitability of the Hotel
• Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service
• Develop and expand current existing accounts, focusing on achieving repeat business and upselling opportunities
• Seek proactive opportunities to increase sales and conversions within the Team
• Focus on a consistently executed up-selling approach
• Build strong relationships with customers to fully understand their needs
• Arrange and carry out Hotel show rounds
• Ensure the complete administration and execution of all planned events
• Participate in hotel promotional activities

What are we looking for?

A Cluster C and E Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Demonstrated previous experience working in the Conference and Events function