As an In Room Dining-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.

What will I be doing?

As an In Room Dining-Order Taker, you will be responsible for performing the following tasks to the highest standards:

• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Responds to all emergency call which includes monitoring the alarm system
• Coordinate and control all office related work
• Present a positive, professional, and courteous image, to ensure guest satisfaction
• Maintain the brand’s high quality standards
• Ability to remain calm and perform all essential functions during emergency situations
• Maintain control of Guest Orders

What are we looking for?

An In Room Dining – Order Taker serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Prior customer service/administrative support or f&b experience required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Grade School Education.