Technical Service Representative – AkzoNobel

Company: Full Time Jobs in Qatar
  • Location: Doha, Qatar View on Map
  • Date Posted: January 10, 2023
  • Salary: Negotiable
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About the job

Job Purpose

Provides technical support and training on the use and application of company products, services and documentation in acquiring new business and in maintaining existing customers.

Key Accountabilities

  • Delivers training to customers on the use and application of the company products and documentation both on-site at the customer’s location and within the training center.
  • Conducts demonstrations of products and transfers knowledge on AkzoNobel processes as well as on technical problem solving to the customers.
  • Performs technical scans and audits at designated customers.
  • Actively participates, together and as peer to allocated Sales Representative, in key phases of the sales process to prospects.
  • Proactively prevents and solves problems of a technical nature occurring at existing customers.
  • Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
  • Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.
  • Supports product development with prototype selection advice and test market execution.
  • Maintains allocated technical company equipment in a safe and proper manner.
  • Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding the improvements in the approach to the marketplace.
  • Assists sales departments in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects.
  • Promotes a positive company image and develops long-term relations with customers.
  • Advises the upper management on training types, recruits participants for the relevant technical courses and gains commitment for customer attendance.
  • Gets familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations.

Experience

  • NACE-1 or FROSIO-2 certification (higher qualifications i.e. NACE-2 will be preferred)
  • Prior experience in Performance Coating Industry or Marine industry, QA/QC, production, etc
  • Candidate should have excellent English language communication skills, knowledge of other local languages will be advantageous
  • Candidate must be computer literate and be competent in Outlook and other Microsoft Office applications
  • Driving License

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