The Health Representative – Hybrid position is responsible for maximizing the sales of products through the different sales & promotion activities within a certain geographic territory leveraging digital channels as well as F2F, to achieve set target objectives.

His/Her promotional orientation (i.e., Rx sales targets) will be to create a better customer experience.

Tasks are performed under the general direction of the Sales/Category Manager; however, the incumbent is fully responsible for the business and financial results of his or her geographical territory.

POSITION RESPONSIBILITIES: (the main results the job holder is accountable for delivering)

• Engage on promotional science-based brand messages where product could support HCP in meeting patient need
• Engagement is also focused on broader range of content (e.g disease state)
• Acts as key POC for seamless (compliant) reactive only connection to Pfizer SMEs and resources
• Responsible for onboarding customers to new operating model and to new platforms (e.g., Digital Engagement Portal)
• Knowledgeable of customer preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
• Visits physicians to help them manage their patient’s disease using Pfizer products.
• Distributes knowledge using guidelines through product samples, marketing literature, clinical trials related to his products to help physicians and other healthcare professionals take the best decisions.
• Follows-up with HCP (KOL, physicians, pharmacists, or any other party having impact on the business), to gather feedback and questions regarding experience with Pfizer products.
• Provides approved information to HCP on Pfizer products, e.g. proper medical usage, dosage amounts and side effects.
• Enlists Pfizer products in the formulary of institutions
• Provides feedback to sales management on customer requests, responses to promotions and product access. Also update on changes in the health care system or hospital structure.
• Involved in the pre preparation of the marketing campaign through giving a feedback to the marketing team on what’s the real market, customers’ needs.
• Follows-up on stock, consumption and ordering process specially in government sector and institutions
• Involved in Pfizer community awareness programs.
• Attends seminars and participate in setting up sales demonstration and exhibition.
• Organizes AV activities in his/her area.
• Initiates & Participates in the nomination & selection of the local speakers in his/her territory
• Reports visits and other activities using ECMS.
• Attends regular sales meetings with SM/CM, general meetings, and cycle meetings.
• Prepares short term POA restricted to his/her area and products.
• Presents reports according to SM/CM recommendations and market needs.
• Updates his/her customer list according to the targeting process by understanding customer’s segmentations and customer insights
• Understands customer disease management needs
• Maintains and create new advocates by aligning to customer’s priorities/needs.
• Stands accountable for all customers e-mails, phone calls related to business.
• Executes the activities ( international, regional and local conferences, workshops) done by the marketing, medical department to engage his or her customers
• Prepares Monthly report for sales , activities , market feedback , threats ,opportunities
• Participate in setting the engagement POA and play important role in its execution where applicable.
• Plays an important role in engaging customers via real bold partnership programs.
• Explores more business opportunities and expands the scope of his/her territory reach

Additional Responsibilities:

• Assist Health Representatives (HRs) to prepare presentations in AV activities. Attend with HRs their AV activities
• Attend special meetings to discuss strategies, problem solving, growth…
• Attend external professional trainings where available to support HRs.
• Act as onboarding buddy or coach/counsel HRs (detailing brochures, problem solving, etc) to enhance sales delivery in assigned territory or related tasks.
• Assigned duties: short term general POA for all the team, gathering feedback from all the team about any emerging issues.

Education And Experience

• B.Sc. Pharmacy/Pharmacy Education Background
• Minimum 4 years of total experience in Sales department plus 2 years’ experience as Professional HealthRepresentative
• Pharmaceutical Sales knowledge and experience is mandatory
• Successful completion of 1 development assignment (documented evidence required) as per approved IDP/Growth plan is required
• Minimum 80% scored in Therapeutic area medical test
• Fluent in English language, Arabic is an advantage