Call Center Representative – Victoria Travels

Company: Full Time Jobs in Qatar
  • Location: Doha, Qatar View on Map
  • Date Posted: December 13, 2022
  • Salary: Negotiable
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About the job

We are searching for a polite, professional call center representative to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.

Qualifications:

  • High school diploma or equivalent.
  • More education or experience may be preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision making skills.
  • Adaptability and accountability.
  • Fluency in multiple Arabic and English is must.

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