Senior Customer Service Agent – Hamad International Airport

Company: Full Time Qatar Airways
  • Location: Doha, Qatar View on Map
  • Date Posted: December 7, 2022
  • Salary: Negotiable
  • Share:

About the job

About The Role

As a Senior Customer Service Agent, you will be responsible for helping us achieve this ambition:

  • Offers passengers the highest level of services, keeping in line with the seamless and convenient world-class experience we want to deliver to all customers and the role is for outgoing and detail-oriented personalities who are passionate about service delivery. The main duties are but not limited to; answering customer queries, giving directions, proactively look for possible improvements and conveying a positive image of the airport.
  • Assist the Customer Service Supervisor by providing the necessary data to fill the shift report
  • Ensure the efficient customers flow through the Terminal in compliance with the agreed standards and procedures.
  • Supports stakeholders and business partners to ensure their business runs effectively in order to provide customers a comfortable experience.
  • Proactively seeks out Terminal pressure points and prioritizes and directs resources accordingly.
  • Provides clear and constant feedback to the Terminal Duty managers in the event of any disruption or facilities problem.
  • Maintains a concise, clear and factual shift report to be transmitted to enable handover and task follow-up.

About you:

  • High school qualification with minimum 2 years of job-related experience
  • Bachelor’s Degree or Equivalent with a minimum 1 year of job-related experience
  • Ability to produce accurate work under light timescales.
  • Attention to detail with ability to focus on customer service related subjects
  • Good analytical skills combined with a solution oriented approach
  • Ability to delegate work, set clear direction and manager workflow.
  • Strong mentoring and coaching skills
  • Ability to train and develop subordinate’s skills.
  • Ability to foster teamwork among team members.
  • Fluent in English and/or Arabic

Related Jobs