About the role

Support the development, validation, and implementation of the future-state Concept of Operations (ConOps), cargo operating processes, operational requirements, and SOP readiness for the Cargo Terminal 2 (CT2) project. Collaborate with QAS Cargo functional teams and project stakeholders to align facility design, Material Handling Systems (MHS), and IT solutions with business and operational requirements. Contribute to process optimization, operational readiness, innovation, and automation initiatives to ensure safe, compliant, efficient, and scalable cargo operations, supporting the successful go-live and sustainable ramp-up of CT2.

Contract Duration: 3 years

Responsibilities

• Support the development and maintenance of the future-state CT2 Concept of Operations (ConOps) and cargo processes, ensuring workflows, material handling systems (MHS), and operational readiness activities are aligned with QAS Cargo business objectives.
• Collaborate with stakeholders to develop an integrated CT2 operating model covering facilities, systems, people, processes, and Operational Readiness and Airport Transfer (ORAT) activities, ensuring operational readiness for normal, peak, and service recovery scenarios.
• Support the development, mapping and documentation of end-to-end cargo operational processes for CT2 using approved process-modelling methods, including workflows, system interactions, roles, responsibilities, and performance measures.
• Facilitate structured workshops with QAS Cargo operational and functional subject-matter experts (SMEs) to develop future-state process requirements and define efficient cargo handling processes.
• Review current operations, identify improvement opportunities, and incorporate best practices into CT2 processes while avoiding existing operational inefficiencies.
• Develop test scenarios and expected outcomes for normal, peak and business-continuity and recovery conditions, ensuring coverage of critical cargo journeys and cross-functional hand-offs.
• Support end-to-end testing activities, including preparing test cases, coordinating user participation, monitoring execution, recording outcomes, and tracking issues through resolution.
• Collaborate with Quality & Compliance teams, ORAT consultants, and project stakeholders to support operational trials, readiness assessments, success criteria, and evidence-based familiarization activities.
• Prepare and maintain CT2 SOPs, work instructions, process maps, escalation matrices, contingency procedures and quick-reference materials, ensuring consistency with the approved ConOps and validated system behavior.
• Review and conduct process walk-throughs, tabletop exercises and validation sessions with nominated end users to confirm that procedures are practical, roles are clear and required information, equipment and systems are available at each process step.
• Assess proposed changes and deviations for impact on process flows, staffing assumptions, training, interfaces, testing and business continuity and provide documented recommendations through CT2 change control.
• Perform other department duties related to his/her position as directed by the Head of the Department

About you

• Bachelor’s Degree or Equivalent
• Minimum 4 years of job-related experience
• Relevant experience in process improvement, business process re-engineering, operational analysis, air cargo, logistics, automated warehousing or a comparable high-throughput operating environments.
• Proven experience in process mapping, requirements elicitation, root-cause analysis, future-state design and cross-functional workshop facilitation.
• Experience supporting system or automation design validation or implementation, test-scenario development, UAT, operational trials, SOP development or change adoption.
• Good understanding of air cargo and logistics operations, including the interaction between people, facilities, material handling systems (MHS), operational systems, and business controls.
• Ability to translate operational and business requirements into clear operating concepts, process requirements, business rules, SOPs, test scenarios, and measurable performance indicators.
• Strong analytical, problem-solving, facilitation, documentation, and stakeholder management skills, with the ability to work effectively across multiple functions and achieve alignment on operational solutions.
• Proficiency in Microsoft Office and relevant process-modelling, collaboration, reporting or requirements-management tools.
• Command of English language

Preferred

• Bachelor’s Degree or equivalent qualification in Industrial Engineering, Logistics, Supply Chain Management, Aviation, Operations Management, Business Process Management, or a related field is preferred.
• Previous experience in airport operations, cargo terminals, Material Handling Systems (MHS), Operational Readiness and Airport Transfer (ORAT), or large-scale infrastructure implementation projects is highly desirable
• Professional certification or formal training in Lean Six Sigma, Business Process Management (BPM), Business Analysis, Project Management or Change Management.
• Experience with simulation or Digital Twin applications.