Position Summary

The General Manager is responsible for the overall leadership, operational performance, and financial success of Delta City Center Doha. This role is ideally suited to a General Manager (1–3 years of GM experience) with a strong foundation in hotel operations.

The GM will drive service excellence, operational efficiency, and guest satisfaction, while developing a high-performing team aligned with Marriott brand standards.

Key Responsibilities

Operational Leadership

• Lead all day-to-day hotel operations across Rooms Division, Food & Beverage, and support departments.
• Leverage strong operational expertise to ensure seamless service delivery and consistent execution of brand standards.
• Maintain high visibility within the hotel, engaging with guests and associates to drive service excellence.
• Ensure property condition standards are maintained through proactive maintenance and oversight of housekeeping.

Financial Performance

• Drive revenue growth and profitability through effective cost controls and revenue management strategies.
• Analyze financial reports, budgets, and forecasts to identify opportunities and address performance gaps.
• Ensure achievement of GOP, RevPAR, and other key financial metrics.

Guest Experience

• Champion a guest-centric culture focused on service excellence and memorable experiences.
• Monitor guest feedback platforms (e.g., GSS, online reviews) and implement improvement actions.
• Ensure prompt and effective resolution of guest concerns.

People Leadership & Development

• Build, lead, and inspire a high-performing leadership team.
• Recruit, develop, and retain talent with a focus on succession planning.
• Foster a positive and inclusive work environment aligned with Marriott values.
• Provide coaching and mentorship, particularly to departmental leaders.

Brand & Compliance

• Ensure strict adherence to Marriott International and Delta Hotels brand standards.
• Oversee compliance with all local regulations, safety standards, and company policies.
• Successfully manage internal audits, brand audits, and quality assurance evaluations.

Sales & Market Positioning

• Collaborate with Sales & Marketing to position the hotel competitively within the Doha market.
• Support business development initiatives and key client relationships.
• Drive occupancy and market share growth through strategic partnerships.

Qualifications & Experience

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
• 1–3 years’ experience as a General Manager or in a senior hotel leadership role ready for first or early GM assignment.
• Strong operational background (Rooms Division, F&B, or similar).
• Experience within Marriott or an international hotel brand is preferred.
• Proven track record in driving operational excellence and guest satisfaction.

Key Competencies

• Strong operational acumen
• Leadership and team development
• Financial and commercial awareness
• Problem-solving and decision-making
• Guest-centric mindset
• Adaptability and resilience in a dynamic environment