JOB TITLE: RECEPTIONIST/CASHIER

Key Responsibilities

• Customer service
• Booking management
• Communication
• Handling of payments and transactions
• Admin. tasks

Duties And Responsibilities

• Answer all telephone calls in a courteous manner, identifying the department and greeting the caller, offering help when necessary.
• Taking messages when the person concerned is not available.
• Make phone calls on behalf of Management when necessary. Ensure that all contact numbers are updated.
• Entertain in a polite manner all club members and visitors with related enquiries.
• Maintain an organized filing system.
• Follow up on proper tee time booking.
• Ensure all sales/cash are properly logged and recorded.
• Follow up on all corporate events, liaise with the departments concerned and ensure clear information.
• Follow instructions from the head of department/manager.
• Comply with Income auditors or account staff instructions.
• Exposure in the front office environment.
• Compliance on assigned duty schedule/shift.
• Other duties that may be assigned by the head of department from time to time.

Skills And Qualifications

• Honest and determined
• Active and polite manner.
• Can work with minimum supervision.
• Able to maintain a positive outlook.
• Has a sense of urgency.
• Customer service oriented.
• Experience with POS (Point of Sale) systems and scanners.
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication.
• Strong multitasking skills
• Experience with databases and operating office equipment.
• Knowledge of Intelligent Golf is an advantage.
• Knowledge of Golf is an advantage.

Experience

Previous experience in a customer-facing or administrative role is highly desirable.