Job Summery

The incumbent has a responsibility to develop & improve & maintain SME Banking processes, procedures and policies; to manage the service performance of the Relationship Management section; to do on-going internal projects to strengthen the SME business at QNB; and to manage the external & internal reporting requirements of SME Banking.

Main Responsibilities

• Oversee development and maintenance of servicing capabilities and support within the unit and with other units
• Ensure compliance and legal sign off for all new policy & procedures
• Act as main point of contact for SME portfolio & reporting related issues
• Develop & maintain SME performance metrics & dashboards
• Work with Operations and IT to embed the required capabilities in processes and systems
• Review performance of SME products & portfolio, identify opportunities and create action plans to improve overall SME banking profitability
• Work with product & marketing teams across the Bank to identify campaign opportunities and implement these campaigns
• Prepare business cases for Compliance, Legal & Central Bank approvals for the campaigns and marketing activities
• Monitor performance of SME Relationship Mangers and Officers
• Design overall performance management concept
• Develop and automate performance MIS
• Develop KPIs to measure performance of individuals within the SME business

Education And Experience Requirements

• University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration (Masters preferred).
• Excellent oral and written communication skills in English and Arabic (preferable).
• Strong analytical, problem solving, decision-making and financial management skills.
• Self-driven with well-developed leadership, motivational and team-building skills.
• Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities.
• Understanding of linkages driving profit.
• In-depth knowledge of products, services and delivery channels available to SMEs.
• Good interpersonal and networking skills.