The Operations Excellence Head will lead and implement process optimization initiatives, drive performance improvements, and ensure operational efficiency across grocery e-commerce dark stores. This role is pivotal in achieving high service levels, cost optimization, and overall operational excellence in a fast-paced, technology-driven environment.

🛠 What You’ll Get Your Hands On

Operational Performance & Process Improvement

• Develop, implement, and monitor key performance indicators (KPIs) to measure the efficiency and effectiveness of dark store operations. Focus areas include:

Efficiency: Reducing order processing times, minimizing resource wastage, and maximizing throughout within picking, packing, and delivery workflows.

Effectiveness: Ensuring accuracy in order fulfilment, maintaining high customer satisfaction levels, and minimizing order defects or delays.

• Identify and resolve bottlenecks in operational workflows through root cause analysis and structured problem-solving.
• Standardize best practices across multiple dark store locations to maintain consistency in performance and service quality.
• Lead cross-functional initiatives to integrate end-to-end supply chain processes, enhancing overall system efficiency.

Store Category Layout Design

• Design and implement optimized store layouts that prioritize efficiency in picking and packing workflows.
• Segment inventory storage by product category, demand frequency, and picking patterns to reduce picking time and improve order accuracy.
• Continuously evaluate and adjust layouts to meet evolving demand and product assortment changes.
• Collaborate with category managers and supply chain teams to ensure alignment between inventory placement and picking strategies.

Technology & Systems Integration

• Collaborate with IT and systems teams to leverage technology in automating and improving dark store operations.
• Ensure effective use of inventory management systems (Odoo), order management systems (Action Centre/ PPS), and other relevant technologies.
• Evaluate and recommend technology solutions to support scale, efficiency, and quality.

🧙‍♂️ The Magic You Bring

• Minimum of 5-7 years of experience in operations management, preferably in grocery e-commerce, dark stores, or FMCG.
• Proven track record in process improvement, cost reduction, and team leadership.
• Experience in designing efficient layouts for retail or e-commerce operations.